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I’m expanding our customer support team and need reliable chat operators who can engage users exclusively through popular messaging apps such as WhatsApp, Facebook Messenger, or Telegram. The work is purely text-based—no phone calls—so you should be comfortable typing quickly, maintaining a friendly tone, and resolving issues without the benefit of voice cues. Your day will revolve around answering inquiries, troubleshooting basic problems, and escalating anything outside the provided knowledge base. Accuracy, empathy, and clear written English are essential, and experience with customer support platforms (Zendesk, Intercom, or similar) will help you settle in faster. We operate 24/7, so please let me know the hours or shifts you can consistently cover. High availability during peak times is a plus, but I’m open to building a flexible roster if you’re the right fit. Deliverables include: • Real-time responses that meet our internal SLA • Concise, well-documented chat logs for every interaction • Timely escalation notes when an issue cannot be solved at tier-one level If you have a stable internet connection, can multitask between multiple chat windows, and genuinely enjoy helping customers, I’d like to hear how you can contribute.
Project ID: 40701384
26 proposals
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Active 3 days ago
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26 freelancers are bidding on average €4 EUR/hour for this job

Hello Sir, How about experiencing a demo of our responsive chat operators tailored for your messaging-app needs without any commitment? Our team specializes in providing empathetic and accurate support through various messaging platforms, ensuring quick resolutions that enhance customer satisfaction. Let's discuss how we can seamlessly integrate our chat operators into your support team for maximum efficiency. Best, Smith
€4 EUR in 40 days
5.1
5.1

I’d like to join your customer support team and keep several conversations moving at once without making customers feel like they’re talking to a bot. I’m familiar with support tools such as Zendesk, Gorgias, Freshdesk, and HubSpot, so adapting to your workflow should be straightforward. For chat support, I focus on three things: fast responses, clear communication, and making the customer feel heard. I understand that written support requires extra attention to tone because there’s no voice or facial expression to soften a message. I can consistently cover Monday–Friday, with flexibility around shift requirements and peak periods. I also have a stable internet connection and am comfortable multitasking across multiple chat windows. I’d be happy to become part of your 24/7 support roster and take ownership of my assigned shifts. Best, Kike
€4 EUR in 40 days
3.6
3.6

Hi, I’d be happy to support your customer service team as a chat operator. I have experience in customer communication, administrative support, social media management, and handling inquiries, so I understand how important it is to respond clearly, professionally, and with empathy. I’m comfortable working with WhatsApp, Facebook Messenger, and other communication platforms, as well as managing multiple conversations while keeping responses accurate and organized. I can follow your knowledge base and escalation process carefully, document each interaction, and flag issues that require higher-level support. I’m also comfortable with repetitive, real-time communication where response speed and consistency matter. I have a stable internet connection and can adapt to your internal tools and workflows, including customer support platforms I may not have used before. I’m based in Indonesia (WIB/UTC+7) and can discuss a consistent shift that fits your 24/7 roster. I’m reliable, patient, detail-oriented, and ready to contribute long-term. Best regards, Tisa
€3 EUR in 40 days
2.6
2.6

Hola buen día, trabaje en A.C. Y Soporte Técnico en Megacable Telecomunicación, horario de la mañana, Si tengo una conexión a Internet estable, si puedo realizar varias tareas a la vez entre varias ventanas de chat y realmente disfruto ayudando a los clientes, me gustaría contribuir. a que el cliente quede satisfecho.
€5 EUR in 30 days
1.1
1.1

I am an experienced Customer Support Specialist and Virtual Assistant with 3+ years of supporting international clients through fast, professional, and empathetic communication. I have handled high-volume customer inquiries, troubleshooting, follow-ups, escalations, and accurate documentation while maintaining excellent service standards. I am highly comfortable with written English, multitasking across conversations, and using platforms such as Zendesk, HubSpot, Zoho CRM, and similar tools. I have a reliable internet connection and can work independently while meeting response-time expectations and SLAs. I am available for consistent shifts and can provide dependable support during peak periods. I would be excited to contribute to your 24/7 support team.
€5 EUR in 40 days
0.8
0.8

Hey! I specialize in customer support with 9+ years of experience handling live chats, customer inquiries, troubleshooting, and CRM documentation. I’m comfortable managing multiple conversations simultaneously while maintaining fast, accurate, and empathetic communication. Here’s how I can help: • Handle WhatsApp, Messenger, Telegram, and other support channels • Resolve common issues quickly and escalate complex cases appropriately • Maintain concise chat records and accurate escalation notes • Consistently meet response SLAs while supporting peak-hour demand Could you share your preferred shift coverage and expected daily chat volume?
€6 EUR in 40 days
0.0
0.0

Hey , I just went through the project description, and I see you are looking for someone experienced in Intercom, Customer Experience, Zendesk, Customer Support, Typing, Chatbot, Customer Service and Chat Operation. It instantly reminded me of a client who faced similar challenges, and I knew I had a tailor-made solution for it. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: • Is there anything else you’d like to add to the project details? • What’s the top hurdle you’re facing with this project? • What is the timeline to get this done? Why Choose Me? 250+ Projects. 5 Years. Zero Misses. My reputation is built on a single metric: Flawless Execution. While others promise quality, my last 100+ consecutive 5-star reviews prove it. I don’t just finish the job; I set the standard. The portfolio here is just the tip of the iceberg. To respect client confidentiality, my recent heavy-hitters aren't public, but I can share them 1-on-1. Regards, Ali .
€8 EUR in 17 days
0.0
0.0

Hi , You need an expert in Customer Service, Typing, Customer Support, Customer Experience, Intercom, Chatbot, Zendesk and Chat Operation, and I have a tailor-made solution ready for you. Your project brief instantly reminded me of a recent client who faced similar challenges, and I know exactly how to execute this flawlessly for your specific needs. To ensure we hit the ground running, I have three quick questions: Are there any additional technical details or constraints not mentioned in the brief? What is the primary hurdle currently blocking your progress on this? What is your strict timeline for completion? Why trust me with your project? The Record: 250+ Projects. 6+ Years. 100+ consecutive 5-star reviews. The Standard: Zero misses. I don’t just finish the job; I guarantee flawless execution. The Availability: Full-time freelancer, online 9 AM - 9 PM EST. My biggest "heavy-hitter" projects are kept off my public portfolio to protect client confidentiality. Click 'CHAT', and I’ll immediately send over relevant, private samples so you can see the standard of my work firsthand. Best regards, Muhammad Arsalan
€8 EUR in 39 days
0.0
0.0

Hello, I’m a reliable and detail-oriented professional with experience in customer service, administrative support, data entry, and data analysis. I have strong written English communication skills and can confidently handle multiple conversations while maintaining a friendly, professional, and helpful tone. I’m comfortable managing customer inquiries, following procedures, documenting interactions, escalating complex issues, and maintaining accurate records. My data analysis background also gives me strong attention to detail and accuracy when handling customer information and reports. I have a stable internet connection and can work consistently within agreed shifts. I’m interested in a long-term opportunity and available to start immediately. ( I'm available for 8hours ) Thank you for considering my application. ( I'm available for 8hours ) Best regards, Tricia.
€4 EUR in 40 days
0.0
0.0

Hi, Great customer support starts with a fast response, but it’s the clear and helpful communication that makes customers stay. I’m interested in joining your customer support team as a Chat Operator. I’m comfortable handling multiple chat conversations, responding professionally, and using provided guidelines to resolve common issues. Here’s how I can contribute: - Provide friendly and timely responses - Maintain clear and accurate chat documentation - Troubleshoot basic issues using the knowledge base - Escalate complex concerns with clear notes I have a stable internet connection and strong written English, and I’m available for 30+ hours per week. I’m based in Jakarta, Indonesia (GMT+7) and can discuss a schedule that aligns with your peak hours. I’d be happy to start with a small trial to demonstrate my communication, accuracy, and ability to manage multiple chats. Best regards, Anissa Noverika P
€4 EUR in 40 days
0.0
0.0

Hello, I’m interested in your Chat Operator position. I have strong written English, fast typing skills, and can handle multiple conversations while maintaining a professional and empathetic tone. I can troubleshoot basic issues, follow knowledge-base procedures, document chats accurately, and escalate complex cases when needed. I’m comfortable working flexible/24/7 shifts and can maintain reliable availability during peak hours. Best regards Nosheen
€2 EUR in 40 days
0.0
0.0

I can setup your 24/7 chat support workflow for WhatsApp, Messenger, and Telegram with SLA-focused responses and escalation handling. Ready to start immediately. we can discuss more detail in chat.
€6 EUR in 72 days
0.0
0.0

Hi, I’m excited about your need for reliable chat operators. With several years of experience in customer support, I thrive in text-based environments, expertly engaging users on platforms like WhatsApp and Facebook Messenger. My background in using tools like Zendesk ensures I can hit the ground running, maintaining a friendly tone while resolving issues. I understand the importance of accuracy and empathy in customer interactions, and I’m committed to meeting your internal SLAs with concise chat logs. I’m available for flexible shifts, ensuring high availability during peak times. Let’s discuss how I can help enhance your support team. Worst case, you walk away with some free insights on optimizing your customer interactions. Regards, Maanie786
€3 EUR in 7 days
0.0
0.0

Hi, I'm interested in your Chat Support position. I have strong written English, fast typing (55 WPM), and experience in virtual assistance and customer communication. I'm available 6–8 hours daily (UTC+3), have a reliable laptop and internet, and can provide prompt, professional chat support while meeting response targets. Best regards, Nancy
€4 EUR in 40 days
0.0
0.0

I recently helped a client expand their customer support team, creating a seamless experience across popular messaging apps. It was a game changer for their user engagement. I can assist you in building a reliable chat support team that’s comfortable engaging users through WhatsApp, Facebook Messenger, and Telegram. I noticed the emphasis on accuracy and empathy in your job post. Having a friendly tone while resolving issues quickly is essential, and I understand how to maintain that clarity without voice cues. My expertise includes managing customer interactions efficiently and ensuring all responses meet internal SLAs. I’d focus on setting up a structured approach to escalate issues promptly. I’m ready to start immediately and would love to chat about your specific needs. Let’s connect soon. Kind Regards, Anchel.
€2 EUR in 7 days
0.0
0.0

Hi, Text-based support across messaging apps is where I'm most natural — fast responses, clear English, and the empathy to resolve issues without voice cues. I handle WhatsApp, Facebook Messenger, and Telegram confidently — managing multiple chat windows simultaneously, answering inquiries promptly, troubleshooting basic issues, and escalating anything outside the knowledge base with concise, well-documented notes. I'm familiar with Zendesk and Intercom and keep chat logs accurate and complete for every interaction. Shift availability: I'm based in Nigeria (WAT, UTC+1) and available 04:00–12:00 BRT (São Paulo time) daily, covering your early morning through midday window. I'm flexible to adjust for peak coverage needs. Bidding at €4/hr. Ready to start immediately. Itunu
€4 EUR in 40 days
0.0
0.0

Hi, I can handle customer chats professionally across WhatsApp, Messenger, and Telegram. I’m comfortable managing multiple conversations, understanding customer concerns, and giving clear written responses. I can follow your knowledge base, document each interaction properly, and escalate issues when needed while maintaining quick response times. • Fast and friendly text-based customer support • Comfortable handling multiple chats simultaneously • Clear troubleshooting and escalation notes • Accurate chat documentation and SLA-focused work • Available for agreed U.S. business hours Ready to start right away—let's discuss the details. Best regards, Jyoti
€3 EUR in 40 days
0.0
0.0

If there are no voice cues to rely on, how do you make a customer feel understood while keeping the reply fast enough to meet the SLA? A good operator has to read the situation quickly, keep the response concise, know when the knowledge base is enough, and recognize when an issue needs to be escalated rather than guessing. The chat log and escalation note also need to leave the next person with enough context to continue the conversation without making the customer repeat themselves. I’m comfortable with structured communication, multitasking across windows, written customer support and keeping records organized and I can cover a consistent shift within your 24/7 roster.
€6 EUR in 40 days
0.0
0.0

São Paulo, Brazil
Member since Aug 8, 2021
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