Moroccan Arabic Phone Support

€250-750 EUR

Closed

Posted 7 days ago

€250-750 EUR

Paid on delivery

I sell a range of consumer products to customers across Morocco and need someone who can answer incoming calls in fluent Moroccan Arabic (Darija). The requests are usually straightforward—people want opening-hour details, product availability, shipping times, or clarification on how to place an order—so the focus is general information and friendly assistance rather than deep technical troubleshooting. The busiest window is the morning slot, 8 AM – 12 PM (GMT+1). During that period you’ll: • Pick up calls promptly through our VoIP line (I’ll give you login credentials). • Greet customers in a warm, conversational style, gather their questions, and provide clear answers or simple next steps. • Log each interaction in our web-based CRM so I can track recurring issues and customer sentiment. You don’t need to be a sales closer, but you should naturally upsell when relevant and make sure every caller hangs up satisfied. Stable internet, a quiet workspace, and a headset are essential. Deliverable: daily call log exported from the CRM with brief notes for each interaction, handed over by 12:30 PM. If you’re a native Darija speaker, enjoy talking to people, and can commit to those morning hours consistently, let’s work together.

Project ID: 40540550

About the project

6 proposals

Remote project

Active 4 days ago

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6 freelancers are bidding on average €585 EUR for this job

@sedawy

As a bilingual professional in both Moroccan Arabic (Darija) and English, I am a natural fit for your Moroccan Arabic Phone Support project. While my background is in DevOps and Cloud Engineering, over 15 years in IT infrastructure deployment has honed my communication and problem-solving skills to perfection. I'm fluent in the technological tools that drive modern business, from creating CI/CD pipelines to executing cloud automation, making me well-suited for managing your incoming calls through VoIP solutions. Efficiency is key for me, as I always strive to provide prompt and accurate assistance. My experience in using complex CRM systems will be instrumental in logging each interaction diligently so you can have comprehensive insights into recurring issues and customer sentiment. Additionally, I am well-equipped to handle any technical hiccups that may arise during our collaboration. Just as I've secured numerous networks over the course of my career, ensuring customer satisfaction will be my highest priority. I understand that upselling isn't the core focus of this project but it emerges naturally while resolving queries; I assure you this transition will be smooth and seamless. In conclusion, my vast experience in infrastructure delivery paired with my fluency in Darija make me the prime candidate for your project. I look forward to elevating your customer service operations!

€250 EUR in 5 days

5.0

(3 reviews)

2.9

@Aaleen110

I understand you need fluent Moroccan Arabic (Darija) support to handle customer inquiries about opening hours, product availability, shipping times, and order placement. I’ve successfully managed high-volume customer service lines for similar consumer goods companies, achieving a 95% first-call resolution rate. My approach will be to answer calls promptly via your provided VoIP line, offering friendly and clear assistance in Darija. I will utilize a simple script for common inquiries to ensure consistency and efficiency, while also being able to address specific product questions based on the information you provide. What is the anticipated call volume during the 8 AM – 12 PM GMT+1 window? Ready to start as soon as you confirm scope.

€617 EUR in 21 days