Retail ERP Support & Training

₹12500-37500 INR

Open

Posted 7 days ago

•

Ends in 7 hours

₹12500-37500 INR

Paid on delivery

We are looking for an experienced team to become the first-line customer service arm for several clients running our Retail ERP system. Your day-to-day focus will be on answering their questions, guiding them through initial configuration and data entry, and making sure feedback loops back to our product team so we can keep improving the platform. Scope of work • Handle customer inquiries coming in by phone, email and live chat. • Walk new stores through setup, configuration and their very first transactions so they feel confident from day one. • Collect, organise and report customer feedback so we can spot trends and prioritise fixes or feature requests. • Maintain clear, concise ticket notes so any technical issues can be escalated smoothly to our in-house engineers. Acceptance criteria • Average first-response time under 30 minutes during agreed support hours. • All tickets closed with documented resolution steps or an internal escalation reference. • Weekly feedback summary delivered in a simple dashboard or spreadsheet.

Project ID: 40473021

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Active 6 days ago

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6 freelancers are bidding on average ₹20,542 INR for this job

@alluankit01

✨ I can support your Retail ERP clients as a reliable first line helpdesk team, handling daily questions, onboarding, setup guidance, ticket notes, and feedback reporting. I understand this role is not only answering messages. New stores need patient guidance during configuration, data entry, and first transactions, while your product team needs clear feedback from real customer issues. I can manage support by phone, email, and live chat, keep response times fast during agreed hours, document each case properly, and escalate technical issues with enough detail for engineers to act quickly. I can also prepare a weekly feedback summary showing common questions, recurring bugs, requested features, unresolved issues, and training gaps. This will help your team improve the ERP while customers feel supported and confident using the system. I have experience with customer support, CRM, ERP style workflows, documentation, training, data entry, and helpdesk coordination, so I can keep the process organized and professional from day one. ✨ Best regards Ankit

₹12,500 INR in 2 days

5.0

(1 review)

1.6

@urielhcf

Hi there, I hope you are fine. I am a Systems Engineer based in Colombia (GMT-5) with extensive experience as an Application Administrator and Technical Support Analyst (L1/L2). Managing ticket lifecycles, maintaining strict SLAs, and handling escalations to engineering teams is exactly what I do. Why I am a perfect fit for your Retail ERP Support: SLA & Ticket Management: Highly disciplined. I can easily maintain a first-response time under 30 minutes with clear, structured ticket notes. ERP Configuration: I adapt quickly to new software architectures to confidently guide stores through initial setups and their first transactions. Data Analysis: Proficient in Excel/Google Sheets to spot technical trends and report feedback back to your product team. Tools & Languages: C1 English proficiency for seamless email, chat, and phone support. Hands-on experience with Jira, Service Desk, and CRMs. A few quick questions regarding the project: Timezone: What are the expected support hours? (Since I am in GMT-5, daytime shifts here work best). Tools: Which CRM/Helpdesk (e.g., Zendesk, Jira) and live chat platforms do you use? Training: Will you provide documentation or a sandbox environment to get up to speed? My Windows 11 PC is ready to start immediately. Best regards, Uriel Hernando Callejas Franco Systems Engineer | Technical Support & Application Administrator

₹27,000 INR in 15 days

0.0

(0 reviews)

0.0

@byronw7

Hello. I’m a dedicated and results-driven freelancer from South Africa with a strong focus on delivering high-quality work that helps clients achieve real results. I understand the need for adaptability, professionalism, and creating user-friendly solutions. I am a hard worker who excels at integrated systems and automation. While I am new to freelancer, I have tons of experience and have done other projects off-site. I’m confident I can help you build a polished, high-converting system that supports your business goals. I’d love the opportunity to discuss your project further and see how I can contribute. Regards, Byron Walbrugh

₹18,750 INR in 7 days

0.0

(0 reviews)

0.0

@goodlucka24

Retail ERP customers who struggle in the first few weeks rarely stick around. The setup phase is where confidence either gets built or lost and a first line support team that cannot guide a new store through configuration and their first transactions quickly becomes the reason churn happens before the product even gets a fair chance. Getting that early experience right is exactly what we specialise in. Our team handles customer inquiries across phone, email and live chat with a first response target well under 30 minutes during agreed support hours. Every new store gets walked through setup, configuration and their first transactions in a way that builds genuine confidence rather than just completing a checklist. We do not move on until the customer feels capable of handling the next steps independently. Feedback gets collected, organised and reported weekly in a clean dashboard or spreadsheet so your product team receives structured insight rather than a pile of raw complaints. Ticket notes stay clear and concise throughout so any technical issue that needs escalation to your in-house engineers arrives with full context and documented steps already in place. Every ticket gets closed with either a documented resolution or an internal escalation reference so nothing falls into a gap between teams. Send me a message today and let us discuss support hours, client volume and onboarding timelines so we can get the team aligned with your existing workflow immediately.

₹25,000 INR in 7 days