Solar Customer Care Support

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@jessicaejele14

Hi, I’m Jessica, and I’d like to apply for the Customer Service role with Otovo. I have over five years of professional experience handling inbound and outbound calls, providing clear and empathetic communication, and ensuring smooth handovers to operations teams. I’m detail‑oriented and reliable, with a proven ability to log interactions accurately in CRMs like HubSpot, ensuring zero information loss during case transitions. In past roles, I’ve managed customer inquiries, solved minor issues, and escalated technical matters with concise notes that reduced follow‑up work for operations. I understand the importance of patience, empathy, and professionalism in every call, and I’m committed to keeping response times fast so customers feel heard and supported. My expected hourly rate is €12 EUR, reflecting my availability, communication skills, and experience in customer service and CRM documentation. I’m confident I can deliver smooth, professional interactions that enhance customer satisfaction and support Otovo’s mission of advancing clean energy. Best regards, Jessica

@veronicaotero

Nacionalidad: España y Venezuela Educación: Licenciatura en Psicología - UCAB (Caracas, Venezuela), Inglés / Español Residente en España a partir de junio 2026 Experiencia profesional 24HoursToday Inc, Caracas, Venezuela, Sept 2023 – presente / desde Sydney Australia Freelancer – Marketing de Divulgación, IA, Marketing Digital/de Afiliados, Ventas Cercanas, Concertador de Citas, Estrategia, Campañas, SEO, Redes Sociales, Recursos Humanos Organizacional, Marketing por Correo Electrónico, Entrada de Datos, Generación de Leads, Calificación de Leads, Cliente Misterioso, Asistente Virtual. Aprendo y Emprendo Freelancer/Consultor – Recursos Humanos, Servicio al Cliente, Desarrollo de Negocios, Entrada de Datos, Prospección, Comercio Electrónico, Llamadas en Frío, Agendar citas, Cerrar Ventas

@TheSecondSource

Hey! We’re a team of 62 professionals specializing in customer support operations and CRM-driven communication systems with 9+ years of experience handling high-touch client journeys for service-based platforms. Here’s how we can help: * Handle inbound and outbound customer support calls daily efficiently * Log all interactions in HubSpot CRM with accurate tagging * Escalate technical installation issues with clear concise handover notes * Ensure customers feel heard and supported during every call Could you share your expected daily call volume and whether you already have defined scripts or escalation workflows inside HubSpot, or should we help structure those from scratch?

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Telemarketing, Sales, CRM, Technical Support, Business Analysis, VoIP, Customer Service, Call Center and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@akinyemiesther60

Your after-sales calls are the moment a homeowner either trusts the process or starts to worry — and that moment deserves someone who handles it well every single time. I bring 3+ years of customer support experience and a 100% satisfaction rating from supporting operations at Meta. I'm experienced with CRM documentation, call handling, and clean handovers — which means your Operations team receives complete, accurate case notes, not summaries they have to chase down. **What seamless looks like with me:** - Every call logged in HubSpot with accurate tags and clear next steps before the conversation ends - Customers who feel heard before their issue even reaches Operations - Escalations that arrive with everything the specialist needs — zero information loss I don't need to be a solar expert to make a homeowner feel confident. I need to be calm, clear, and thorough — and that's where I'm strongest. What does your current onboarding look like for this role? I'd love to understand how quickly your team expects a new agent to be running calls independently. **Esther Ikeibe** Virtual Assistant & Customer Support Specialist

@jinufeb14

With my experience as a proficient software engineer and vast knowledge within the realms of CRM and Telemarketing, I assure you that customer care support for your solar journey at Otovo would be nothing short of exceptional. My expertise in Automation (RPA), CICD pipelines,troubleshooting,customer services will come in handy with using HubSpot effectively, enabling me to ensure every client interaction is logged with pinpoint precision for easy reference by the Operations team. Ranked #6168 in freelancer signifies my commitment to excellence and dedication towards exceeding client's expectations. I strive to document 100% of our conversations accurately in HubSpot with the correct tags and next steps to optimize efficiency and minimize follow-up work for operations. As someone who thrives on clear communication with an empathetic approach, I understand the importance of providing exceptional customer service &support. Thus, choosing me for the job isn't just about finding someone technically competent - it's about securing a dedicated professional who values your customers as much as you do. Let's help build a cleaner energy future, one call at a time!

@Smartanwana

Hi, I’ve read your job description and I understand that you need someone who can handle customer calls smoothly, capture the right details, and make sure nothing is lost before handing over to Operations. I’ve worked in customer support roles where I handled real-time communication, logged interactions in CRM systems, and ensured follow-ups were clear and structured. I’m comfortable using tools like HubSpot to document conversations, tag correctly, and keep records clean so the next team can pick up without confusion. On calls, I focus on staying calm, listening properly, and guiding the conversation so customers feel heard while also getting the information needed to move things forward. I’m also used to escalating issues with clear notes so there’s no back-and-forth later. Quick question — will there be a standard call flow/script to follow, or should I adapt based on each conversation? If you’d like, I can handle a few calls or walk through a sample scenario so you can see how I communicate and document cases. Best, Smart

@dhivyathamil

Hello, I’m interested in this opportunity and believe my background in customer support, administrative coordination, and structured workflow management would fit well with your customer care process. I also have prior BPO/customer support experience, which helped me develop strong communication skills, patience in handling customer interactions, and the ability to manage conversations professionally while maintaining accuracy in documentation and follow-ups. I am comfortable handling inbound and outbound communication, logging interactions accurately in CRM systems, and ensuring smooth handovers between teams with clear case notes and updates. In addition, I am comfortable adapting to digital tools and AI-assisted workflows where needed, and I understand the importance of responsiveness, organization, and customer-focused communication in support operations. I would be happy to discuss the expected working hours, workflow structure, and onboarding process further. Best regards, Dhivya

@ZainShah22

Hello, I can handle your inbound and outbound customer calls with professionalism, ensuring clear communication and excellent customer experience. I’ll accurately log every interaction in HubSpot, provide detailed notes, and ensure smooth handovers to your Operations team. I’m patient, attentive, and focused on resolving queries efficiently while maintaining high-quality documentation. I’m ready to start and support your customer journey effectively. Let’s connect!

@rosscarter1011

Hi, my team and I just reviewed your project's intricate call management needs. We see the importance of being the first touchpoint in the solar journey and the critical need to Architect a seamless call flow. Our devs specialize in scaling communication solutions that optimize both inbound and outbound interactions, ensuring smooth transitions to Operations. We've previously implemented a large-scale solution for a renewable energy client, integrating Salesforce and Twilio to enhance their call handling efficiency. The result? A 30% reduction in call response time and improved accuracy in customer data logging. I'll be your direct technical contact, overseeing everything. We'll set up a dedicated staging environment so you can see our progress firsthand. How might your long-term vision for customer interaction evolve with improved call management systems? Let's explore this further!

@aisha538

Reliable and hardworking, always ready to learn and get things done right. Detail-oriented and dependable, focused on delivering quality work every time. Motivated and organized, I enjoy helping others and finishing tasks well. Easy to work with, quick to learn, and committed to doing a good job.

@daremat

? Hello! I understand you need a friendly, patient voice for Otovo’s solar customer care, handling calls, logging details in HubSpot, and ensuring smooth handovers to Operations. I have experience in call center support and CRM logging, recently improving case documentation accuracy by 30% in a similar role. I’ll manage inbound/outbound calls, gather details, and escalate efficiently while maintaining empathy and clarity. How soon would you like me to start documenting calls in HubSpot?

@SyedaYumna02

Hi, I have 3+ years of experience in high-volume customer support and call handling, managing 150+ calls per day while maintaining a 98%+ customer satisfaction rate. I have worked with US-based clients and am comfortable handling both inbound and outbound calls with clear, warm and professional communication maintaining patience and a soft tone. I am confident in: • Handling customer queries with empathy and clarity • Maintaining detailed and accurate CRM records • Identifying issues quickly and escalating when needed • Ensuring smooth communication between teams I am reliable, detail-oriented, and focused on delivering a seamless customer experience. I can also work at 10€ / hr as well. Looking forward to contributing to your team. Best regards, Syeda Yumna Kazmi

@dadigerms

With my established reputation as a proactive and diligent Customer Support Specialist, I am well-positioned to excel in Otovo's Solar Customer Care Support. My proficiency in the likes of Zendesk, Salesforce and HubSpot ensures that no call will go unattended, key details will be logged meticulously, and all necessary escalations for technical matters will be made clearly. Through HubSpot, the Operations team will be handed a smooth workflow with zero information loss. Taking immense pride in my customer-first mindset, I understand that a caller's first experience with our team can shape their perception of the brand. This drives me to always deliver exceptional service, patiently listen to customer concerns and communicate empathetically. Even though I bring significant technical understanding from my years of experience, I equally value learning and growing. I assure you that my enthusiasm for a cleaner energy future will only strengthen my dedication to your cause. Choosing me as your Solar Customer Care specialist would ensure customers consistently feel heard and supported through every interaction. My strong communication skills, problem-solving abilities, and unwavering attention to detail guarantee an unyielding focus on maintaining high performance standards throughout the customer journey. Together, let's shine brighter towards a greener future!

@jayac66

Hello, I’d love to support Otovo as the first point of contact for your customers. With 12+ years of experience in customer support across SaaS and service industries, I’m confident in handling both inbound and outbound calls while delivering clear, empathetic, and solution-focused communication. I have strong experience managing customer conversations end-to-end—answering queries, resolving minor issues, and gathering accurate details to ensure smooth handovers. I’m highly comfortable working with CRM systems like HubSpot, Zoho, and Salesforce, ensuring every interaction is properly logged with clear notes, tags, and next steps so Operations teams can act without friction. My approach is simple: listen carefully, respond clearly, and follow through. I focus on making customers feel heard from the very first interaction while maintaining quick response times and professional call handling. I also understand the importance of escalation—sharing concise and structured case notes to avoid any information gaps. While I may not have deep technical knowledge of solar systems, I’m a fast learner and confident in handling customer-facing communication while your specialists manage the technical side. I’m comfortable with remote work, maintaining a quiet setup, and ensuring consistency in follow-ups and documentation. I’d be glad to contribute to Otovo’s mission and deliver a smooth, reliable customer experience. Looking forward to connecting.

@rajank570

I Understand your need; I have already done such types of work in past DM me directly and I will walk you through the method. I am thinking to use the problem statement. Waiting for your message, once you message consider your work done. Thanks in advance Rajan Kumar

@andrya19

La vente ne s'arrête pas à la signature : un SAV performant est le meilleur levier pour de futures opportunités. C'est cette vision de la relation client qui me motive à rejoindre Otovo. Ayant des bases solides sur HubSpot, je m'assure que chaque interaction est tracée avec précision pour que vos équipes Opérations travaillent sans friction. Mon objectif est simple : transformer chaque appel en une expérience fluide et rassurante pour le client. Petite précision : utilisez-vous déjà des automatisations spécifiques sur HubSpot pour le suivi des tickets ? Au plaisir d'échanger, Andry

@sokhnk

Bonjour, J’ai 6 ans d’expérience au Maroc dans les centres d'appel en téléprospection et en service client à distance. Je suis à l’aise avec les appels entrants et sortants en français et j’ai déjà travaillé avec des outils CRM et la qualification de fiches clients. Je peux assurer un support client professionnel, organisé et orienté satisfaction client. Disponible immédiatement.