Streamline Customer Service Operations

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@enocki8

Hi, Your support function isn’t just understaffed—it’s **missing operational ownership**, where tickets, refunds, delivery issues, and agent quality are managed in one controlled system instead of reacting case-by-case. **I will handle:** • Own full ticket queue daily — prioritise, resolve, and ensure zero backlog build-up • Process refunds directly within policy while flagging edge cases to you/founder • Manage delivery exception tracker — coordinate with agents, suppliers, and escalation points • Audit and improve agent responses for subscription disputes, charge confusion, and delivery issues • Maintain and continuously improve the CS message library for consistent responses • Optimize Commslayer workflow to reduce friction and response delays • Build a simple KPI dashboard (backlog, response time, CSAT) for founder visibility • Create a full CS playbook so agents can operate independently over time **Approach:** I focus on removing root causes (repeated ticket types, unclear policies, workflow gaps) rather than just responding to tickets. This is what stabilises CS systems in DTC brands. **Relevant experience:** CS operations, ticket management, refund handling, workflow optimisation, and agent coaching in high-volume support environments. **Acceptance:** ✔ Controlled backlog and response times ✔ Clear refund + escalation structure ✔ Improved agent consistency and accuracy ✔ Live KPI visibility for founder ✔ Fully documented CS playbook within 90 days

@saheedabiodunok1

As an e-commerce expert with a strong background in customer service, I'm confident in my ability to streamline your operations effectively. I understand that your brand needs more than just process flows on paper - you need someone who is hands-on, knows the ins and outs of the job, and can guide your team towards optimized efficiency. This is what I offer. I've managed complex customer service operations for various DTC brands before, where I've worn multiple hats - manager and operator. This experience allows me to see inconsistencies in workflows as opportunities for lasting improvements, rather than just problems to be addressed. I'd love nothing more than to take charge of your ticket queue, process refunds, manage delivery exceptions, and keep your refund policy up to date. On the systems side, I'm tech-savvy and can smoothly handle tools like Commslayer to clean up your ticket workflow. Let me build you a simple KPI dashboard that covers all the metrics for easy tracking by not only the founder but also the team. Every intervention or optimization will be meticulously documented so that the playbook is comprehensive for every agent's reference. My aim is clear – to make sure that within 90 days you have a robust CS operation with minimal need for day-to-day interference from the founder.

@Katherinecerinza

Hola, estoy muy interesada en esta oportunidad. En mi experiencia apoyando procesos administrativos, digitales y de atención al cliente, he trabajado con flujos de trabajo que inicialmente no estaban completamente estructurados, especialmente en la gestión de solicitudes, seguimiento a clientes y organización de la información. Para mejorar esto, apoyé la implementación de un sistema CRM y la organización de los procesos de atención, estructurando la gestión de tickets, el seguimiento de solicitudes y la documentación de interacciones con clientes. Esto permitió tener mayor control sobre los requerimientos, mejorar los tiempos de respuesta y estandarizar la comunicación. Como resultado, se logró un incremento del 25% en la atención de nuevos usuarios, una mejora en la organización de la información y mayor eficiencia en la gestión de solicitudes. Además, contribuí en la documentación de procesos y en la organización de flujos de trabajo, facilitando la operación diaria y reduciendo la dependencia de supervisión constante.

@ALEEDALI

I fixed broken CS workflows, reduced backlog 60% & improved CSAT by 35% with hands-on team management.

@yoprayudanti

Hi there, I hope you are doing well. I have almost 2 years experience as live chat agent who daily activities surrounds handles CX inquiries and request, ensure they were receive complete and informatives details explation on each requests, but no limited into tracking package locations, aftersales, event and etc. Working together with team can help me on resolved the CX inquiries on our side at that time. I am available to start immediately and the tools that I am familiar with is Ms Offices, client built apps, and etc and I am willing to get to know more about yours.

@Sakib4032

I have adequate customer success experience. I can send over my resume so you can get a brief idea about my experiences.