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I need a reliable customer-service partner who can keep my users happy by answering questions quickly and clearly. Comfort and clarity of communication matter more to me than scripted replies, so you should feel at ease chatting on Telegram and writing friendly, well-structured emails. The workload is typical front-line support: acknowledge each incoming message fast, solve what you can, escalate what you can’t, and keep a simple log so we can track recurring issues. When you need clarification you’ll find me online and responsive; I expect the same speed and transparency from you. Please tell me: • the average response time you can commit to • any help-desk or CRM tools you already use (if none, that’s fine—Google Sheets is our fallback) • your experience handling Indonesian and/or English-speaking customers Deliverables will be a daily summary of tickets handled plus any flagged follow-ups. If that sounds like the kind of proactive support work you enjoy, let’s start chatting—on Telegram, of course.
Project ID: 40551010
9 proposals
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Active 7 days ago
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9 freelancers are bidding on average $11 USD/hour for this job

Hi, I can provide professional Telegram and email customer support with fast, friendly, and accurate responses. I have experience in virtual assistance, customer service, data entry, email handling, and online communication. I will follow your guidelines carefully, maintain a professional tone, track unresolved issues, and ensure every customer receives timely assistance. I am reliable, detail-oriented, available for long-term work, and ready to start immediately. Best regards, Safiqul
$8 USD in 40 days
7.3
7.3

Hello, With over 6 years of experience in Email Handling, Customer Service, and Customer Support, I am well-equipped to assist as your Telegram & Email Support Agent. I understand the importance of clear and prompt communication to keep users satisfied. I am proficient in using various help-desk tools and CRMs, ensuring efficient ticket management. Additionally, I have experience in handling both Indonesian and English-speaking customers, ensuring effective communication across languages. I am committed to providing fast responses and maintaining transparency throughout our communication. Let's discuss further details in the chat. Looking forward to the opportunity to work together. Regards, Amna
$8 USD in 40 days
1.9
1.9

✅It sounds like you've put a lot of thought into this project ✅and want to get it done right. I have successfully provided Telegram and email support for various clients, ensuring fast and clear responses to keep users satisfied. Understanding the importance of clear communication and user satisfaction, I am committed to delivering exceptional support to your customers. With an average response time of under one hour, I prioritize prompt and efficient resolution of user queries. My expertise in utilizing help-desk tools like Zendesk and CRM systems like HubSpot ensures streamlined support processes. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$9 USD in 7 days
1.4
1.4

Your focus on clarity and genuine, unscripted communication completely aligns with how I approach customer support. I understand the critical pace of front-line handling, and I can commit to an average response time of under 5 minutes during our agreed coverage hours to ensure your users always feel heard immediately. For tracking and ticketing, I am highly proficient with standard CRM environments and help-desk workflows, but I am equally comfortable maintaining a clean, structured Google Sheets log to track recurring issues and keep operations transparent. I communicate with absolute fluency in English and possess strong cross-cultural communication experience, allowing me to assist English speaking customers with natural, friendly phrasing that builds trust. I am completely comfortable operating directly out of Telegram and email, and I am ready to deliver your required daily summary of handled tickets and flagged follow-ups with total consistency. Let's connect on Telegram so we can discuss your current volume and how I can seamlessly take this front-line workload off your hands!
$15 USD in 40 days
0.0
0.0

Hello, Fast, clear communication is the real backbone of good support, scripts rarely fix that. I focus on exactly that kind of front-line responsiveness, answering quickly, solving on the spot where possible, and escalating cleanly when it's needed. I can commit to an average response time under 15-20 minutes during active hours, with acknowledgements going out almost immediately so users never feel ignored. I'm comfortable working directly on Telegram alongside structured email replies, and equally fine using Google Sheets as a simple ticket log if that's the current setup, no extra tooling required to get started. I work confidently in English, and have supported users across mixed-language environments before, so adapting to your Indonesian and English-speaking base won't be a slowdown. Each day, you'll get a clean summary of tickets handled along with anything flagged for follow-up, keeping recurring issues visible instead of buried. If proactive, transparent support is what you're after, I'm ready to start chatting on Telegram whenever works for you. Best, Roovee Felicilda
$12 USD in 40 days
0.0
0.0

AFTER READING THROUGH YOUR PROJECT, I SEE WHAT YOU'RE LOOKING FOR. You need a customer-service partner who prioritizes clear and quick communication to ensure customer satisfaction. Your emphasis is on personalized responses over scripted replies, with a focus on Telegram and email support. I have experience with similar support roles and challenges, finding joy in engaging with customers to resolve their queries effectively. What you truly seek is not just Telegram & Email Support, but a seamless customer experience that fosters satisfaction and loyalty. I would approach this by ensuring prompt responses, clear communication, and diligent ticket tracking. LET'S DISCUSS YOUR PROJECT AND MAKE SURE IT'S APPROACHED THE RIGHT WAY FROM THE START. Kind Regards, Ethan
$8 USD in 8 days
0.0
0.0

Being sensitive to the fact that communication is fundamental in consistently providing quality customer service, my top priority as your Telegram and Email Support Agent would be prompt, clear and empathetic communication. I'm committed to responding to customer inquiries within an average time window that aligns with both your needs and high-quality service delivery. In my experience working with various businesses, I've learned to understand that personalized and nuanced replies matter more than scripted responses for customer satisfaction. Over the years, I have honed my skills in customer service, data entry and streamlined daily reporting which will also be essential in ensuring you're kept abreast of all essential details about the tickets handled. I believe that all these combined- my efficiency-driven demeanor, commitment to excellence, linguistic flexibility, and daily summarization deliverables make me a perfect fit for proactive support project like yours! Let's discuss your Saudi Arabian voice over projects even as we embark on delivering unprecedented support service that will wow your customers!
$12 USD in 40 days
0.0
0.0

Customer support is one of those roles where the difference between good and great is whether the person actually solves problems or just acknowledges them. I do the former — and I bring 10+ years of running client-facing tech operations where fast, clear communication was the baseline, not a bonus. Your setup makes sense — Telegram for the quick back-and-forth, email for anything that needs more structure, and Google Sheets as the tracking fallback. I've managed support workflows with that exact combination before, plus tools like Freshdesk and HubSpot when the volume called for it. The fact that you're prioritizing comfort and clarity over scripts tells me you want someone who can think on their feet and write like a human, not paste from a template. That's how I operate. Here's what you'd get: Response time: under 15 minutes on Telegram during active hours, under 1 hour on email. I keep notifications live and treat incoming messages like a queue — acknowledge fast, solve what I can immediately, and escalate with enough context that you don't need to ask follow-up questions to understand the situation. Daily summaries: a clean end-of-day report with tickets handled, issues resolved, anything flagged for your review, and recurring patterns worth watching. I lean on AI to help organize and tag ticket data, so the reporting stays tight without eating into actual support time. Nothing falling through the cracks: every message gets logged as it comes in, tagged by issue type so you can spot trends over weeks — not just individual fires. Your users feel heard and helped, and you get full visibility without having to chase me. On the language side — English is my primary language and I communicate clearly in both casual chat and structured email. For Indonesian-speaking customers, I'd want to understand your current volume split there so we can figure out the best approach together, whether that's translation support or a handoff workflow for complex Indonesian-only threads. I can start immediately — happy to jump on a quick Telegram chat to walk through your current ticket volume and nail down the schedule. Let's get it set up.
$13 USD in 7 days
0.0
0.0

Daerah Istimewa Yogyakarta, Indonesia
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