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I need help for the next 2–3 weeks calling roughly 140 of our U.S. customers to remind them about outstanding balances. You will be placing real phone calls during New York / Eastern Time business hours, about 10–15 hours each week, and every single outcome must be logged in my shared Google Sheet. Your tasks while on the call are simple: • Clearly remind the customer of the balance due. • If they want to pay by card, transfer or direct them to our main payment line; if they prefer QuickPay/Zelle, read the short instructions I provide. • Never collect card details yourself. What I need captured in the sheet for every attempt is the customer’s name, a concise summary of their response, and the exact date and time you reached them. Whether they say “I’ve just paid,” “I need more time,” “I can’t pay,” or anything else, I need it written down verbatim. Requirements to start: • Your own reliable phone or VoIP solution capable of calling U.S. numbers. The cost of those calls must be covered within the $10/hr rate. • A brief test call and a short voice-recording sample so I can confirm clarity and tone. • Steady internet access and a quiet environment while dialing. This is a straightforward, time-boxed assignment—perfect for someone who is organized, personable on the phone, and comfortable updating Google Sheets in real time. Once we agree, I will share the contact list, call script, and sheet template so you can begin right away.
Project ID: 40711812
17 proposals
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Active 5 hours ago
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17 freelancers are bidding on average $142 USD for this job

Hi, I can handle your U.S. customer balance reminder calls professionally and consistently over the next 2–3 weeks. • Make 10–15 hours of calls weekly during Eastern Time business hours • Clearly communicate outstanding balances and follow your provided script • Direct customers to the appropriate payment method without collecting card details • Record every outcome accurately in Google Sheets with exact date/time • Maintain a professional, patient, and respectful tone on every call • Provide a clear voice sample and test call before starting I have a reliable U.S. calling setup, stable internet, and can cover calling costs within the $5/hr rate.
$250 USD in 5 days
4.6
4.6

PAYMENT FOLLOW-UP CALLS FAIL WHEN DIALERS TREAT THEM LIKE AGGRESSIVE COLLECTIONS INSTEAD OF POLISHED CUSTOMER SERVICE. Calling U.S. clients about outstanding balances requires striking the right balance: firm enough to get answers, but professional enough to protect your business relationships. The biggest risk on a 140-contact list isn't making the calls—it's vague logging. If every response, exact timestamp, and payment promise isn't tracked verbatim in real time, follow-ups fall through the cracks. Here is how I will execute this project:• EST Business Hours Dialing: Running 10–15 hours weekly during New York business hours via a clear U.S. VoIP setup. • Seamless Transfers: Directly transferring card payments to your main line or providing Zelle/QuickPay steps without ever touching sensitive card data. • Real-Time Log Precision: Updating your Google Sheet immediately after each attempt with exact dates, times, and verbatim customer responses. • Tone & Clarity Check: Ready to complete the brief test call and send over a voice sample right away. Are your call script and payment routing lines fully set up, or do we need to review the transfer process before session one? Send me a message and let's get this list moving. Nuel.
$140 USD in 7 days
3.4
3.4

Before you hire anyone, give me 60 seconds to show you how I can make this project easier for you. I don’t believe in sending generic proposals or overcomplicating a job. My approach is simple: understand exactly what you need, recommend the best way to achieve it, and deliver a professional result you’ll be happy to use. I have extensive experience in customer follow-up calls, ensuring clear communication and accurate documentation. I’ll remind your customers of their outstanding balances, handle various payment methods, and log every interaction in your shared Google Sheet with precision. What you can expect from me is just as important as the final result: ✅ Clear and responsive communication ✅ A proper understanding of your brief before work begins ✅ Professional, detail-focused work ✅ Regular progress updates ✅ Organised milestones and realistic deadlines ✅ Revisions based on your feedback ✅ A solution tailored to your goals, budget and project requirements Send me your project details and I’ll tell you exactly how I would approach it — no unnecessary sales pitch and no obligation. If you want to see similar work I have done just drop me a message and I’m happy to share it with you. Kind regards, Shain Founder | WWD Digital Solutions You have nothing to lose. If we’re not the right fit, you’ll still receive a FREE professional consultation to help point your project in the right direction—no obligation. ?
$100 USD in 7 days
3.0
3.0

I am an experienced Virtual Assistant with strong phone support, customer service, and accurate data-entry skills. I can confidently handle your 140 customer calls, clearly communicate outstanding balances, follow your payment instructions, and never collect card details. I am comfortable working during Eastern Time business hours and updating Google Sheets in real time with every customer response, including exact dates, times, and concise notes. I have reliable internet, a quiet workspace, and a dependable U.S. calling/VoIP solution. I can complete your brief test call and voice sample immediately. I am organized, professional, personable, and available to start right away.
$150 USD in 7 days
1.4
1.4

Hi, this role needs someone who can handle customer calls professionally while keeping every follow-up accurately documented. I’d follow your call script closely, clearly communicate the outstanding balance, and direct customers to the approved payment channels without collecting card details myself. After each attempt, I’d update the shared Google Sheet with the customer’s response and exact call date/time, keeping notes concise and accurate. I’m comfortable with phone-based customer communication, Google Sheets, and repetitive work where consistency and confidentiality matter. I’d also be happy to complete the test call and recording sample so you can confirm my communication style.
$100 USD in 2 days
1.0
1.0

Hi there, Can you confirm you’ll share the contact list, call script, and the Google Sheet template so I can start right away? I’ll run the follow-ups over the next 2-3 weeks with tight logging and clear, no-touch payment guidance. - Do a brief test call and record a short voice sample for clarity - Call U.S. customers only during Eastern business hours (ET) - Remind them of the outstanding balance and intended payment options - Follow your QuickPay/Zelle/card-transfer instructions exactly - Never collect card details, always direct to your main payment line - Log every attempt in your shared Google Sheet (name, verbatim outcome summary, exact date/time) Once those steps are completed, your outreach will be finished and the sheet will be ready for you to review. Reply now so we can align on the list, script, and timing and get started. Thanks, Steven
$155 USD in 2 days
0.0
0.0

I can assist with making timely follow-up calls to your U.S. customers, ensuring they receive clear reminders about their pending payments. My experience includes handling customer communications with professionalism and a strong focus on positive outcomes. I use a structured calling script tailored to maintain a courteous and effective tone while tracking responses and updating payment statuses accurately. Do you already have a script prepared, or should I help develop one for these calls?
$140 USD in 7 days
0.0
0.0

Hi, You need help contacting around 140 U.S. customers about outstanding balances over the next 2–3 weeks, while accurately recording each call outcome in your shared Google Sheet. I would follow your call script, clearly communicate the balance reminder and payment instructions, and direct customers to your payment line when they want to pay by card. I would never collect card details. After every attempt, I would record the customer’s name, response, and exact date and time, keeping the notes concise and faithful to what was said. I can provide organized, consistent call logs and follow your instructions for the test call and voice sample. Could you confirm whether the intended rate is USD $10/hour, since the project header shows a $30–$250 budget? I can discuss the schedule and start date once the calling requirements and rate are confirmed. Best regards, Kurniati
$140 USD in 7 days
0.0
0.0

Executing professional accounts receivable outreach for your one hundred and forty United States clients requires disciplined scheduling, courteous communication, and precise data capture. Operating across New York and Eastern Time business hours, I will conduct structured phone calls using a dedicated, high-clarity VoIP system in an acoustically controlled office setting. Before dialing commences, I will complete the required test call and provide a voice recording sample so you can verify vocal cadence and professional tone. During each conversation, I will clearly remind customers of their outstanding balances, transfer callers wishing to settle by card directly to your centralized processing line, and read your exact guidance for electronic options like Zelle or QuickPay while never handling card credentials directly. Every outreach attempt will be updated immediately in your shared Google Sheet, logging client names, exact contact timestamps, and verbatim summaries of client responses. We will maintain an active daily review checkpoint to analyze contact percentages and log accuracy. This structured calling process will be carried out diligently across the designated 7-day timeline to ensure thorough account coverage. Ridwaan M.
$92 USD in 7 days
0.0
0.0

I can handle the 140 payment reminder calls during New York business hours and log every attempt in your Google Sheet. My bid covers up to 25 paid calling hours across the next 2 to 3 weeks. Payment is for the calling and accurate logging work, independent of collections or other outcomes. I will use a reliable phone or VoIP setup, follow your script, record each customer response and exact contact time, and never collect card details. If someone wants to pay, I will transfer them to the approved payment line or read the instructions you provide. I can provide the requested test call and short voice sample after award. Work can begin once the milestone is funded and you share the lawful contact list, call script, payment instructions, and sheet template. I will keep customer information only in the approved workflow. Will the sheet already include a status list for paid, needs more time, unreachable, and declined, or should I create those categories?
$250 USD in 21 days
0.0
0.0

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