We run an SEO services company and are looking for someone to help out with our Customer Service Representative opening. This is a full time job that will require you to be available and working for a set period of 8 hours each day, 6-7 days a week. The compensation could eventually range up to 3-4k/month.
The day-to-day operations will mostly hinge upon answering electronic questions from clients that will come in via email and directly through our online system, answering phone support inquiries, and making sales calls to potential clients. As such, applicants should be versatile and able to handle all forms of necessary communication, both electronic (similar to email) and telephone.
We are looking for candidates that can help out during the core hours of the day. Those hours would center around 3-7PM EST with the rest of the 8 hours coming either before or after that time frame. With your proposal, please include the hours that you will be available each day (should be at least 8 hours, flexibility is a plus, please include your ideal hours + the hours that you would be willing to work). Also please note that we are looking for a candidate that is able to fill in on weekends during the same hours. Along with the hours you can work, please indicate the number of days you're able to work per week and exactly which days you can work.
Perfect English, a positive tone, and people skills are all absolute necessities for the position. Previous experience with Customer Service and Sales, especially via telephone, as well as a working knowledge of various SEO techniques are preferable as well. Please do include any SEO experience you have with your proposal. We will provide training as needed to acclimate you with how our systems works and our various products.
Applicant must also be a quick learner, listener, and have a keen ability to follow directions. Our systems change quickly, sometimes daily. Flexibility is an absolute must. Also, note that we are looking for an individual to join our team, not an agency or company.
Please reply with as much detail as possible, both about why you feel you are a good fit and for your requirements from the position (including your desired compensation).