I need someone to handle customer support for a shoppingcart service via helpdesk, answering presales and technical questions. I have my own help desk, web based software for you to use. You will be provided a tech manual, a knowledgebase and helpdesk assistance to learn the software. You must familiarize yourself with the website and shoppingcart features. I will also provide you with demos to train and familiarize yourselfs with.
Job description and details
******** must have good written english skills, I type extremely slow. so i use shorthand often and (U need 2 b able 2 understand it + alot o misspelling) Thats how most of my communication to you will be*******
Answer all presale questions and technical support
Update knowledge base as directed
Work 7 days a week 3 hours a day
Make your bids on a per hour price or weekly for 3 hours per day
I want to start July 1st.
Long term goals:
I want prefer a provider that can reach my long term goals. That is, multiple people at your disposal for upgrading the amount of agents and or hours per day. I would like to be able to have multiple agent on simultaneously.
Before bidding I want to test your ability to follow directions, search and research ability, problem solving ability, and basic knowledge. You must signup at [url removed, login to view] and create a free account your member name should be you [url removed, login to view] member name.
1. create 1 category and 1 subcategory
[url removed, login to view] 2 tangible and 1 digital product
[url removed, login to view] 2 shipping zones
[url removed, login to view] 1 page page ( name it "support")
5. create 1 sub page from the "support" page)
6. delete the "about us" page
7. change store logo/name
8. add a link to any url on the "home" page
[url removed, login to view] a form (must only ask for a name and have a yes/no check box
10. change payment setting to only accept bank wire transfer
11. change invoice order thank you message to say " freelance order"
12. I will order a fake/example product from you. then you will approve it and send me the invoice on [url removed, login to view]
all free accounts will be deleted after project completion. You need to know the service that you will be supporting and you'll know if this is the type of service you want to support. this should only take about 3 hours.
Once complete with step 11 then place your bid. if you bid prior to this i know that you can't follow directions.
ive attached auser manual and you can view the knowledgebase at [url removed, login to view] . These two resources will help you
Đã trao cho:
12 freelancer đang chào giá trung bình $6/giờ cho công việc này
Hi I am interested with the job you have [url removed, login to view] refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you
Hi Motley, I followed and completed all the tasks according to your instructions in project description. You can see my store in your website named "ShiaFirst". I just found 2 problems, please see my PM. Thank you!!