Customer Service - Healthcare

JOB TITLE : Customer Service Open to Candidates from USA. Full Job Description : - ---------------------------------------- Front Office Scheduler is often the 'first impression' a patient has of Capitol GI. In this role, you provide administrative support and coordination for aspects of patient care for both new and/or established patients. This role highlights features of customer service and administrative responsibilities. #Administrative Support #Customer Service Requirements :- ---------------------------------------- • Provides administrative support and coordination for all aspects of patient care for both new and/or established patients. • Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary. • Check-in patients as they arrive to clinic. • Confirmation calls for appointments and procedures. • Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services. • Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management. • Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills. • Provides program specific information to callers and refer calls as necessary. • Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines. • Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments. • Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate. • Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms. Qualifications : - ---------------------------------------- • High school or equivalent (Preferred) MENTION PREVIOUS WORK EXPERIENCE IN YOUR APPLICATION. ------------------------------------------------------------------------------------------------------------------------ Skills :- ---------------------- • Strong attention to detail • Must possess the ability to multi-task and problem solve on the spot • Excellent phone etiquette • PC proficiency required • Ability to work productively and independently • Knowledge of medical terminology is a plus but not required Background : Must have a clear background with no criminal charges. Job Type : Part time / Full-time Salary : $25 to $38 / hour