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Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Requirements:

High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Kĩ năng: Hỗ trợ khách hàng, Customer Retention, Chăm sóc khách hàng

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Về Bên Thuê:
( 0 nhận xét ) Los Angeles, United States

ID dự án: #31007607

42 freelancer chào giá trung bình $19/giờ cho công việc này

genessamaecuteng

Hello, I understand you are in need of a Customer Service Representative. I am very well trained and experienced. I am confident that my 10 years of experience in the BPO industry as well as my 12 years experience of Thêm

$15 USD / giờ
(1 Nhận xét)
6.8
FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk Thêm

$15 USD / giờ
(65 Nhận xét)
5.9
blossomdyno

I have been onto the customer service industry for more than 19 years and been through all the stages and trends for customer service management and deliverance.

$30 USD / giờ
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
cceleste0327

Having worked for a highly competitive Company for more than 19 years, I have acquired good experience and exposure in my field of expertise that could make use of my range of my knowledge skills and values. Knowledg Thêm

$30 USD / giờ
(0 Nhận xét)
0.0
SomtoJess

Hi there, I am glad to inform you that I am a professional Virtual Assistant, Customer Support and an Administrator with 3 years of experience. I can handle incoming and outgoing customer support calls, emails & chats Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
Benavidez

Hello! How are you? Thank you for giving me the opportunity to apply for this project. My name is Edwin Benavidez. I am from Nicaragua but actually, I live in Canada. I know how to Manage programs such as google doc Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
Elvie0802

Hi there, I saw your job post, and you are looking for a CSR. I'm the one you're looking for. I used to work as a Customer Service Representative in a telco company. I enjoy having conversations with prospective cli Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
fatima2khalid

Dear Hiring Manager, When I learned of your need for a Customer support, I felt compelled to submit my resume for your consideration. As a reliable, self-motivated, and efficient support with experience providing remot Thêm

$25 USD / giờ
(0 Nhận xét)
0.0
Eselink

I'm been a customer service representative for 2yrs in a telecommunication company and also for Opera ads just for 3month before the lockdown last year. Though I have a bsc in mathematics, I relate naturally with peop Thêm

$22 USD / giờ
(0 Nhận xét)
0.0
rameshmeel852

Hello, Good day! I have read the discretion of your project and understood that you are looking for Customer representative. I am glad to inform you that I can do this project as per your requirement because I am a pr Thêm

$15 USD / giờ
(0 Nhận xét)
0.6
armanbsdt

i am working as a bussiness correspondent of reputed bank as well i am also authorize distributor of bio green biodegradable product can search in net

$15 USD / giờ
(0 Nhận xét)
0.0
Jeric915

Hello. When it comes to work, I take it seriously. My goal is to satisfy my clients and their potential customer. I do not mess around. If was given a task, I do it with passion and integrity. What will you do if you h Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
ifuekefaith2011

Hi client! This position is just right for me as I am an experienced customer service representative agent experienced in handling phone calls, customers orders and complaints for over 2 years. I’m also very proactive Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
josephineuy11

Hi, I just have read that you are in need of a customer service representative and I am interested to apply for the said post. I feel happy serving customers especially with regards to their queries and [login to view URL] Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
nickopamungkas33

I am an experienced 3 years of hospitality experience at The Residence Bintan and I'm interested because my experience as junior bartender, 6 month as Bar Man at Papandayan Hotel Bandung. This experience has provided Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
QJobs

Hello, goodday, i have great experince working in multinational companies, provided customer support inside USA. Please message me, would love to share my CV with you. Thanks

$20 USD / giờ
(0 Nhận xét)
0.0
MayNyaradzo

I have a total of 6 years work experience in this field and am confident that I am the best candidate for your vacancy also I have 6 years in the hospitality industry which prepared me well to handle customer service. Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
AdeayoAladebo

Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 custom Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
lailaberjawib

Hello, I think you are looking for me :) My name is Layla and I have 4 years of experience as a virtual assistant and social media manager. I am currently working as a VA with several clients and they are really sat Thêm

$20 USD / giờ
(0 Nhận xét)
0.0