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Email Support Specialist Required (Short Term Creator Support Specialist)

$15-25 USD / hour

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$15-25 USD / hour

Introduction Stan is seeking a dedicated Support Specialist to provide exceptional service to our creative community. If you are passionate about assisting customers and have a knack for problem-solving, we invite you to join our team for this short-term project. This role is instrumental in maintaining the satisfaction and loyalty of our creators by ensuring their concerns and queries are addressed professionally and effectively. Deliverables - Respond to Customer Inquiries: Ensure all customer communications are handled promptly and professionally, with a focus on resolving issues efficiently. - Troubleshooting and Issue Resolution: Accurately diagnose customer issues and troubleshoot effectively, escalating to relevant departments when necessary. - Product Knowledge: Maintain up-to-date knowledge of our products and services to provide informed support to our creators. - Customer Feedback: Collect and document customer feedback, relaying important insights back to the product team as needed.
Mã dự án: 37812937

Về dự án

64 đề xuất
Dự án từ xa
Hoạt động 14 ngày trước

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64 freelancer chào giá trung bình $18 USD/giờ cho công việc này
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With over 7 years of experience as a Full Stack developer, I specialize in web scraping, web automation, and coding useful scripts. I've worked with esteemed companies like Metlife GOSC, DXC Technologies, where I've honed my problem-solving skills and developed the ability to diagnose customer issues accurately. My knowledge of various programming languages including Python, R, and SQL has been instrumental in providing efficient solutions. I have always strived for employer satisfaction and that reflects in my approach to projects. Your concern about addressing customer queries promptly and professionally resonates with the way I work. My expertise in Excel, data analysis, and documentation will be handy in maintaining an up-to-date report on customer feedback. Additionally, your focus on nurturing a long-term relationship aligns perfectly with my principles. So, if you are looking for an Email Support Specialist who provides fast response time without compromising quality work, I am ready for the challenge. Let's ensure the satisfaction and loyalty of our creators together!
$20 USD trong 40 ngày
5,0 (344 nhận xét)
8,2
8,2
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Hello there, My name is Saad (Joe), and I would like to be your Customer Service Representative over E-mails. I have been providing Customer Support Services since 2012 through different mediums. I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $5M over the course of 4 years. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, straightforward, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly look at my profile for reviews regarding the quality of my services. Best, Saad (Joe).
$20 USD trong 40 ngày
4,9 (90 nhận xét)
6,8
6,8
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Hi, I am interested in your project. I have previous and current administrative work experience and over 8 years of experience working as a freelancer. I have experience as a customer support agent for different online betting and e-commerce companies. I have done it all – copying, making spreadsheets, entering data, answering multiple phone lines and emails, live chat etc. – I am quite flexible in the work I do. I am able to take on multiple tasks fairly easily and am able to learn new skills quickly and effectively. I consider myself a hard worker who is easy to get along with (I can provide excellent recommendations in that regard!). I always have a positive attitude because I believe that negativity in any area of your life is just useless and detrimental to what can be accomplished. I consider myself to be highly organized and capable of taking on the tasks listed in your ad. I think I would be a great addition to your team and believe that I could learn a lot as well. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. I believe I can meet and exceed the expectations you have for this role. I look forward to speaking more with you about my candidacy. Regards, Malba
$20 USD trong 40 ngày
5,0 (20 nhận xét)
4,8
4,8
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Hello there. Thanks for posting this job. I have more than 7 years of experience working as a VA/Customer Service rep for many successful international online e-commerce stores and I can be handy with the following: * Answering emails effectively. (G-Suite, Zendesk, Freshdesk etc.) * Processing orders. * Processing returns, refunds, replacements, exchanges, cancellations, etc. * Adding order number to the backend if it's not synced correctly or to some other software where necessary. * Choosing the best and most economical shipping method at the time of processing. * Adding tracking numbers and details onto orders manually or onto any other e-commerce platform. * Adding processed orders to Google Sheets or anywhere as told to. * Choosing different suppliers if the existing supplier has discontinued the product. I am ready to start ASAP and to be on board, looking forward to a positive response. Regards. Md
$15 USD trong 40 ngày
5,0 (5 nhận xét)
3,7
3,7
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Hello, Resumed freelancing post COVID Lockdown. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Looking forward to working with you. Best Regards
$20 USD trong 40 ngày
5,0 (4 nhận xét)
3,1
3,1
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I read your project details, I have 13 years experience on your project. I can do it very easily Already i completed some projects like this. Just a Close your eyes and Trust me. I am sure, you will be happy
$16 USD trong 40 ngày
5,0 (4 nhận xét)
2,5
2,5
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Dear Cassie C.,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Data Entry, Customer Support, Customer Service, Email Handling, Atlassian Jira and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details or let's appoint time for Zoom meeting to meet and discuss your project in details.    Best regards, Sales department Tangram Canada Inc.   
$25 USD trong 5 ngày
5,0 (2 nhận xét)
2,2
2,2
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Hey Businessmen, Hope you doing great. I have read all the detals about your job post and it seems like those are familier to me. From 3 years i have been working as a VA/Customer Support. So, I have guts to handle this kinda project. I want to be you RIGHT HAND in this ongoing project. Let's talk in details. TIA!
$15 USD trong 40 ngày
5,0 (1 nhận xét)
1,4
1,4
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Hi, thanks for posting this job opportunity. Please consider taking a look at my profile for which you will be seeing my support career details. Its worth sharing with you that I have been a part of support for large concerns in a variety of subject, which I will be thrilled to share with you the details. Thanks in advance, Regards
$20 USD trong 40 ngày
5,0 (1 nhận xét)
0,6
0,6
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I have a proven track record of efficiently resolving customer queries and ensuring overall customer satisfaction. My ability to quickly understand complex problems, identify root causes, and provide accurate solutions aligns perfectly with the tasks outlined in this project. Additionally, my proficiency in data entry will allow me to accurately document all feedback garnered from creator interactions, enabling your product team to make informed and impactful decisions. Essentially, my aim is not just to solve customer issues but also enable businesses to thrive. I believe in using every opportunity for improvement and growth, as reflected in my agile mindset. By employing this method, we can promptly navigate through any curveballs that come our way while still maintaining exceptional-quality support for your creative community. In conclusion, I am confident that my blend of skills, experience, and sheer determination will contribute significantly to the success of your short-term support project. Together, we can ensure the satisfaction and loyalty of your creators by ensuring their concerns are addressed promptly and professionally. Thank you for considering my candidacy - Let's make sure Stan's customers receive the top-quality support they deserve!
$15 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Looking for someone that enjoys problem solving with an empathetic attitude and listening skills? You found me. I enjoy helping people and making a positive impact on their lives. I'm a great listener and problem solver, and I have the patience and empathy to deal with difficult situations. I also have strong communication and organizational skills, which are essential for this role. Reply’s within seconds
$20 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Hi there, this project sounds really exciting. I can see that you're looking a Email Support Specialist and I've bee working as customer service representative for 2 years by taking calls and email support. I know it can be a rocky road to find the right Email Support Specialist. Has the skills you need, is actually motivated to work closely with you, and is someone you can trust to get the job done right the first time. I'm not like most others who take on as many clients as they can, then run off and disappear for weeks at a time. Instead, I intentionally target a smaller, select group of clients that I can work closely with, so we get the exact results you're looking for without you having to struggle through it every step of the way. So if you're looking for a motivated, safe set of hands to take the weight of this project off your shoulders and work with you to get the job done right, then let's have a chat. I look forward to speaking with you soon.
$20 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Nice to meet you cassie33,The requirements of your project match my areas of work and skills, to introduce myself. My name is Anthony Muñoz and i am the lead engineer for DS Pro IT agency. I have worked for over 10 years as a Full-Stack and software development engineer and have successfully done multiple jobs. It will be a pleasure to work together to make your project. Feel free to discuss about the project with me, greetings.
$34 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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I am a CA aspirant so I think it may help you to complete you task easier and faster with better efficiency
$20 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Hi Stan, I hope you are doing well. I would like to be your email support specialist. I have gone through the description you posted in detail. Bringing my 12 years of experience, I am optimistic that I will be up to the mark. Lets discuss the project. Looking forward to hearing from you. Gratitude. Regards, Asim Ali Hunzai
$15 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Estoy emocionado de presentar mi propuesta para el puesto de Especialista en Soporte Dedicado para su comunidad creativa. Como apasionado por ayudar a los clientes y resolver problemas de manera efectiva, estoy seguro de que puedo contribuir significativamente al éxito de su equipo y al mantenimiento de la satisfacción y lealtad de sus creadores. Cuento con una sólida experiencia en atención al cliente y soporte técnico, habiendo trabajado previamente en roles similares donde he desarrollado habilidades excepcionales para comunicarme con claridad y resolver problemas de manera eficiente. Mi capacidad para diagnosticar y solucionar problemas de manera precisa me ha permitido mantener altos niveles de satisfacción del cliente y resolver incluso los problemas más complejos de manera satisfactoria. oseo un profundo conocimiento de productos y servicios similares a los ofrecidos por Stan, lo que me permite brindar un soporte informado y útil a los creadores de su comunidad.
$20 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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With a background in customer service and a strong focus on providing top-notch support, I am confident that I possess the skills needed to excel as your Email Support Specialist. Having spent considerable time honing my problem-solving abilities and keeping calm under pressure in a BPO setting, I have adapted an efficient process that ensures resolutions are prompt and satisfactory. My experience in collecting and documenting customer feedback has also resulted in enhancements to existing product features, which I believe would be beneficial for your creative community. Moreover, as someone accustomed to adapting quickly to new systems, I can assure you that I will adapt in your products and services fast, enabling me to provide accurate assistance. Given my ambitions as a virtual assistant, this project aligns perfectly with what I aim for; managing my time efficiently while excelling professionally. Lastly, it's important to note that beyond my technical competencies, my drive stems from the responsibility of supporting myself completely since I separated from my family at a young age. It has made me resilient, hardworking, and always looking for opportunities to prove myself. By selecting me for this project, you won't only be choosing someone with commendable customer service skills but also someone who understands the value of self-reliance and determination. Let me contribute to your team with the same passion and dedication that has reached me this far.
$15 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Good day! Upon reading your job posting, I believe you are looking for a customer service assistant on your team. Then I can be a great fit! I can multitask, and I can deliver great results. I do have flexible working hours; I can work 40 hours per week and am willing enough to work on the weekends. I have great attention to detail and can work quickly and professionally with less supervision. I can assure you that previously I have been working for international clients like KLM and Zara for their UK, US and EU customer service operations, where we need to maintain all the client online queries into data, including virtual support, and assist them to solve there queries. My previous employer called me "the problem solver of the team," as I used to find out the root cause of the problem and try to fix it as per customer satisfaction. I look forward to starting to work with you soon; please do not hesitate to contact me through the message box. Best regards, Hemant
$16 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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He demostrado mi capacidad para adaptarme a diferentes tipos de textos y formatos, desde documentos formales hasta transcripciones. Mi versatilidad me permite abordar con éxito una amplia gama de tareas de mecanografía, contribuyendo así a la eficiencia y la calidad del trabajo.
$15 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Over 15 years of customer service and lately working 4 years as a virtual assistant. Let's have a meeting so that we can discuss about an offer!
$20 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0

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Cờ của CANADA
Toronto, Canada
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Thành viên từ thg 2 26, 2024

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