Full-Time Customer Support and Tech Specialist

@novatech2210

⚠️ IF YOU'RE NOT HAPPY YOU DON'T PAY ⚠️ Hello! I’m Chris, Lead Developer at Novatech. Your main requirement is 24/7 customer and technical support for digital subscription services on GamsGo, with live chat, ticket resolution, and multilingual assistance. I will integrate your existing chat and ticketing tools, automate shift scheduling to match Spain CEST slots, and enforce SLA monitoring. I’ll set up AI‑augmented translation, macro templates, and a retry queue for network hiccups. The main technical risk is chat system downtime. I’ll first run a 48‑hour end‑to‑end stress test, then add a failover backup and real‑time alerts to keep coverage uninterrupted. I’d love to chat about your project! The worst that can happen is you walk away with a free consultation.

@SonnyDube

I am a perfect fit for your project. I can efficiently manage live customer chat, streaming account onboarding, Smart TV code pairings, and GamsGo dispute resolution on the 00:00-08:00 CEST night shift to ensure seamless functionality and strict SLA adherence. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand your project and provide the best technical approach. I would love to chat more about your project! Regards, Sonny Dube

@ShahidSolutions

I can create your customer support service for live chat, technical troubleshooting, ticket resolution, dispute handling, and multilingual marketplace support. Ready to start immediately. we can discuss more detail in chat.

@jagratip3

Hi, I’m experienced in live chat, technical troubleshooting, ticket handling, and customer onboarding. I can confidently handle account/access issues, browser/mobile troubleshooting, device pairing, escalations, and structured dispute responses while following SLAs and SOPs. I’m reliable, detail-oriented, and comfortable with the 00:00–08:00 Spain-time shift, Monday–Saturday. Ready to start immediately.

@Mohitt0029

Hello, I am interested in working on your project. I have good communication skills, customer handling experience, and I am comfortable with data entry, virtual assistant tasks, calling, and online work. I am hardworking, reliable, and can complete the work on time with accuracy. I am ready to start immediately and would be happy to discuss the project details with you.

@augustinao2

Hello, I am interested in your Customer Support Specialist – Live Chat & Technical Support position. I have extensive customer service experience across banking, microfinance, and UK debt recovery. I have worked with VFD Microfinance Bank, Union Bank Plc, and Cloverleaf Microfinance Bank, and I currently work with United Kash Ltd, a UK debt recovery organisation. My experience includes handling customer enquiries through live chat, email and telephone, resolving account issues and complaints, maintaining accurate records, and providing professional and timely customer support. I speak English, Hausa and Igbo. Although I do not speak Spanish, I am comfortable using AI translation tools, templates and macros to assist multilingual customers. I am based in Nigeria (WAT, UTC+1) and understand that the 00:00–08:00 Spain CEST shift is 23:00–07:00 in Nigeria while Spain is on CEST. I am available to work this shift Monday to Saturday. I am reliable, detail-oriented, technically confident and quick to learn new systems. I would be happy to bring my customer service experience and strong communication skills to your team. Thank you for considering my application. Kind regards, Augustina Country of residence: Nigeria Local time zone: West Africa Time (WAT), UTC+1

@anikislam129

Hi there, I saw your job posting for the Customer Support Specialist role and I am very interested in the position, specifically the Evening/Afternoon Shift. I am currently based in Bangladesh and I have checked that the 16:00 to 24:00 Spain time shift works perfectly for me, as it converts to 08:00 PM to 04:00 AM here. I have over four years of experience doing remote customer support, so I am very comfortable handling live chats and resolving tickets quickly. I am also pretty tech-savvy with Windows and Linux, which helps me troubleshoot issues like VPN settings, browser cache, and the streaming codes for Netflix and Disney Plus. My English is great and I also have a master's degree in English. I am confident in my ability to handle the translations and technical reports you need. I can not send you my CV directly in the bid but if you start a chat with me, I can send you a PDF of my CV. I have a reliable setup and I am ready to start working the six-day schedule right away.

@nabilpevekar

Hi, I’m interested in the support role. I have 4+ years of hands-on IT and technical support experience, including troubleshooting Windows, networking, VPN, browser/app issues and account-related problems. I’m comfortable handling live chats, tickets, technical troubleshooting and documenting/escalating issues clearly. I also understand the importance of SLAs, response times and consistent support quality. I’m based in India (IST, UTC+5:30), so your 00:00–08:00 Spain shift is 03:30–11:30 IST. I can cover this schedule reliably. I’m strongest in English technical support and can work with approved translation tools for other languages.

@AdeelEcom

Greetings, I’m a Customer Support Specialist with 5+ years of experience handling live chat, email support, technical troubleshooting, and dispute management for e-commerce and digital service businesses. I’m experienced with Shopify, Reamaze, Zendesk, Gorgias, and other support platforms, as well as multilingual customer communication using translation tools. I’m comfortable troubleshooting login, browser, app, device, and account-access issues while maintaining fast response times and high-quality communication. I also have experience preparing structured dispute responses and evidence. I’m based in Pakistan (UTC+5) and can reliably cover the 00:00–08:00 Spain shift (03:00–11:00 Pakistan time), Monday–Saturday.

@jeanaa1

Hello, I’m interested in this position. I have 4+ years of experience in customer support, billing, troubleshooting, and handling high volume customer inquiries. I’m comfortable with live chat, support tickets, CRM systems, and resolving account and technical issues. I’m based in Saint Lucia (UTC-4), and the 00:00–08:00 Spain shift would be 6:00 PM–2:00 AM my time which I can reliably cover Monday–Saturday. I’m detail oriented, dependable, quick to learn, and comfortable working remotely. I’d be happy to provide my CV and discuss the role further. Thank you!

@ahmedr0725

Working as texh supprt for 13 year Supporting ADSL and VDSL Supporting cable services Supporting FTTH serice Voip service iptv service

@engjelldervishi1

Dear Hiring Team, I am writing to apply for the Customer Support Specialist position for your digital subscription services. With a background in technical support and experience working in SAP environments operated via Citrix, I am confident in my ability to handle live chat, technical troubleshooting, and account onboarding efficiently. Here are the key details regarding my application: Shift Preference & Availability: My primary focus is working the Saturday Night Shift (00:00 – 08:00 Spain Time / CEST). I am also available for Friday shifts or coverage as needed. Technical Experience: I have hands-on experience in customer care, technical troubleshooting, and help desk operations. Currently, I work in SAP support hosted on Citrix virtual infrastructure, which gives me a strong technical foundation to easily navigate your automated portals, Master Key redemptions, and streaming device authentication protocols. Languages & Setup: I offer native German and fluent English skills, along with a dedicated home workstation with high-speed internet and power backup. Please contact me at your earliest convenience so I can send over my updated CV for your review. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Engjell Dervishi