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Gourmet Food Customer Support and Order Management


[login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a customer support and order management specialist for [login to view URL] in a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled and processed properly. Some of your primary responsibilities include:

• Answering the phone and taking phone orders from customers

• Answering questions customers may have regarding our products and usage

• Addressing problems with orders and customer complaints

• Managing the flow of orders through the fulfillment process

• Importing orders from 3rd party sites into our system

• Adding new products to our website

• Processing end of day invoices and shipping invoices

• Requesting adjustments from suppliers for overcharging on products

• Processing claims with FedEx for miss shipments

• Managing our Amazon store front day to day operations

• Additional support tasks as required


• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.

• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.

• High speed internet must be available where you will work, with a minimum of 5 Meg upload speed and 20 Meg download speed.

• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.

• You need to have a basic understanding of and have Microsoft Word, Excel and Outlook applications


• Normal working hours are Monday – Friday, 8:00 am – 6:00 pm eastern United States time, 1 hour break.

• From November 10 through December 31 you will also need to work from 10:00 am – 4:00 pm on select Saturday’s and Sundays during this period.


Please send us your resume and salary requirements. Please do not apply unless you are fluent in reading, writing and speaking in English. An over the phone interview will be scheduled for selected candidates.

Kĩ năng: Chăm sóc khách hàng, Hỗ trợ khách hàng, Xử lý đơn hàng, Hỗ trợ điện thoại

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Về Bên Thuê:
( 7 nhận xét ) Boca Raton, United States

ID dự án: #17034667

11 freelancer đang chào giá trung bình $2640 cho công việc này


Hi, My name is Janis and I have been here in freelancer since 2014. One of the preferred freelancer because of the good standing and have good feedback from previous employers. I was asked by the freelancer staff Bett Thêm

$3000 USD trong 30 ngày
(18 Nhận xét)

Hello I have six years of experience in customer support and can speak and write in English fluently., please check profile for reviews. If you have any questions please let me know. Thank you!

$3000 USD trong 30 ngày
(131 Nhận xét)

Hi there, I am interested to learn more about this opportunity. I am positive that i am the right fit for this job. I am always eager to learn, easy to train and flexible and a team player. How many calls to expe Thêm

$3529 USD trong 20 ngày
(70 Nhận xét)

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website.I manage order, vendor , and angry customer too Thêm

$1500 USD trong 30 ngày
(1 Nhận xét)

Hi we are expert in customer support and order management we can help you with best customer support for gourment food. 24X7 BPO is professional telemarketing company established since 2004. We have a team of s Thêm

$1500 USD trong 30 ngày
(3 Nhận xét)

Hi we are expert in customer support and we can help you with best customer support for [login to view URL] Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemar Thêm

$1500 USD trong 30 ngày
(3 Nhận xét)

I have been working in customer service for over ten years now and have worked with e-commerce stores and online businesses to provide the services of phone support, live chat, email support and orders fulfillment. I w Thêm

$3333 USD trong 30 ngày
(2 Nhận xét)

Hello! I'm Oke from Nigeria and I have over 2 years of customer support experience. I'm available during the time frame you mentioned in your description. My written and spoken English are both on par so I have no issu Thêm

$3000 USD trong 30 ngày
(0 Nhận xét)

Worked as order manager/ ops manager in similar profile for [login to view URL] for over 2 years in the past. PMP, MBA with over 10 years of project management experience with Agile and Scrum methodology. Brain Bench c Thêm

$3333 USD trong 30 ngày
(0 Nhận xét)

Hello, Where would you like me to send my Resumé? I believe that I meet your criteria and I will be a good fit for your business since I have been working with customer service and handling project management for ov Thêm

$2700 USD trong 30 ngày
(0 Nhận xét)

Dear client I am a proficient in customer support I had a look with your requirement regarding a customer support and order management specialist for [login to view URL] .I believe that I could be the best f Thêm

$2647 USD trong 30 ngày
(0 Nhận xét)