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Live Chat Customer Support - Retention

Looking to hire a Customer Service agent to cover our LiveChat platform. Shifts take place from 5am-9am US Central Time and 9pm-12 midnight US Central Time. Work from home. All support will be via online Live Chat, no voice support required.

We are an online subscription bookseller. We are looking for a hard worker with a positive attitude to cover our LiveChat during non-peak hours. This person will be chatting with our customers that are attempting to cancel their subscription accounts and suggesting options to retain the customer. Candidates with previous retention experience will be given first consideration.

We are looking for an employee that is willing to learn and quickly adapts to change. Must be comfortable meeting retention goals. Must be looking for a long term commitment.

The shifts will generally be from 5am-9am US Central Time and 9pm-12 midnight US Central Time, but may change if volume grows. Additional compensation is available for employees with the company more than 6 months.

Requirements:

1. Fluent in Written English

2. High-speed internet required

3. Efficient typing skills (40+ WPM)

4. Reliable, self-starter

5. Past Customer Service or Retention Experience is a plus

6. Looking for a long term committment

Kĩ năng: Hỗ trợ khách hàng, Chăm sóc khách hàng, Customer Retention, Typing

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Về Bên Thuê:
( 0 nhận xét ) Cedar Creek, United States

ID dự án: #23531998

Được trao cho:

HardWorker1989

Hi there. My name is Hex (Saad) and I would like to be your Customer Service Representative. Please take a moment to learn about me as I will be helping you today with your post regarding Customer Service Representat Thêm

$5 USD / giờ
(1 Nhận xét)
2.4

78 freelancer đang chào giá trung bình $6/giờ cho công việc này

jonna88

Hello, how are you doing today? You can call me Jenna. I am interested in working on this project. I am currently not committed to any other jobs and I am hoping that we can discuss all about this project. Thank you an Thêm

$5 USD / giờ
(35 Nhận xét)
6.6
Excelentt

I have 10 years of experience. I have done the exact same task before. I have worked with a subscription-based model before. I'll be happy to do 5am-9am US Central Time. But I am available for both shifts. Kindly shar Thêm

$5 USD / giờ
(42 Nhận xét)
6.5
okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who understands the Customer Service role, I feel I am t Thêm

$6 USD / giờ
(4 Nhận xét)
5.3
tabreznarmawala

Hi i have my own call center with 40 expert calling agents those who are experienced in appointment setting, cold calling ,lead generation, tele marketing , customer support service, data entry and data research we don Thêm

$5 USD / giờ
(4 Nhận xét)
3.4
bpo0995

Without having a strong retention strategy you wont be able to grow your returning customer base so its a great idea to focus on. People wants to cancel a subscription if they have any issue, complaint, unhappiness abo Thêm

$5 USD / giờ
(2 Nhận xét)
1.6
Bhawnakul9

Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl Thêm

$4 USD / giờ
(3 Nhận xét)
1.8
malbakurtulla

Hi I am interested in your project and I believe that my experience and skills would make me a good fit. Looking forward to your reply

$8 USD / giờ
(3 Nhận xét)
1.4
rupinderrup

Banking experience of 19 years , have done retention of personal loan exit for.5 years . Along with retention done add on sales. It helped in personal as well unit's growth Relevant Skills and Experience Customer serv Thêm

$7 USD / giờ
(0 Nhận xét)
0.0
tinkerwoody

Please check my LinkedIn profile (Lee Ching Yee Brenda) as I’ve worked in a online figure shop as CS for 4 years. I’m staying in Hong Kong so I’m available for the 5am-9am shift. I wish to have a freelance/ part time j Thêm

$5 USD / giờ
(0 Nhận xét)
0.0
$8 USD / giờ
(0 Nhận xét)
0.0
Herka4iL

Hi, I'm interested in commiting myself for your customer service job for a long term on certain times designated in the description. I Handle foreigner customers in my full-time job, so there is no hindarance for me a Thêm

$5 USD / giờ
(0 Nhận xét)
0.0
migsabrigo

Being in the support industry as a Subject Matter Expert (for chat, email and phone) for 7 years now, I’ve gained knowledge and skills that I can share to be an asset and to be the brand ambassador of your company. Wi Thêm

$6 USD / giờ
(0 Nhận xét)
0.0
Nanapipu

Hello my Name is Nana, I am a Customer service specialist with several years of experience. Providing the best customer service experience is what I can guarantee. I am really interested in your project. I am open to a Thêm

$7 USD / giờ
(0 Nhận xét)
0.0
alikhan2012

Hello, I have used Zendesk, Freshdesk, [login to view URL] and SmarterTrack. I love customer service. I have perfect English grammar with strong technical skills. I have 5 years of experience in technical chat and email handlin Thêm

$6 USD / giờ
(0 Nhận xét)
0.0
genesis1332

i have been a chat support in other site for the past 8 yrs. im looking forward to work in your company as full time chat support. feel free to message me anytime of the day. thank you.

$2 USD / giờ
(0 Nhận xét)
0.0
ryanbesas

Hello! My name is Ryan, from the Philippines.I am fluent in the English language, 20 Mbps internet connection, more than 50 WPM typing speed, I previously worked as a waiter in Dubai for 2 years , 3 years as a internet Thêm

$2 USD / giờ
(0 Nhận xét)
0.0
prakashisnura22

Hi this is Arun Prakash, I have read your project/work details thoroughly and i am ready to start immediately. I have 15 years experience as Virtual assistance that includes Chat support, Mail support, Answering Phone Thêm

$6 USD / giờ
(0 Nhận xét)
0.0
o0apra0o

I’m an IT consultant having over 10 years of experience in web-based solutions, handling customer relations for businesses (both start-ups and established), in addition to quality assurance, sales, and marketing. I'm v Thêm

$2 USD / giờ
(0 Nhận xét)
0.0
mishra3560

I WANNA DO A PART TIME JOB SO I CHOOSE THIS TYPE OF JOB TO ENGAGE MYSELF IN A BETTER WAY THATS WHY I AM APPLYING AND I KNOW I CAN DO BEST IN THIS JOB

$5 USD / giờ
(0 Nhận xét)
0.0
singh1127

I am a full-time employee working for Amazon since 7 + years. Had handled customer queries via email and chat. Have good communication and convincing skills. I am confident that I can be a perfect candidate for this po Thêm

$7 USD / giờ
(0 Nhận xét)
0.0