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Monitor my tech support quality

Hi,

I am looking for a smart and experienced support professional to do quality assessment of my support team.

We have

- Ticket support

- Live chat support

As our quality assurance professional, you'll have to

1. Review our tickets daily make sure they are answered on time, correctly and comprehensively.

2. Review our chats daily and make sure they are answered on time, correctly and comprehensively.

3. Contact our customers and carry out satisfaction surveys via email.

You'll be reporting to the CEO your findings and satisfaction with the support quality on a daily basis.

You'll also be reporting anything of significance observed in chat or support tickets like,

1. Business opportunities

2. New product feature suggestions

3. Abuses

4. Practice improvement opportunities

This is a continued job opp requiring about 2 hours of work 6 days a week.

Thanks

Kĩ năng: Hỗ trợ khách hàng

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Về Bên Thuê:
( 26 nhận xét ) New Delhi, India

ID dự án: #18171247

Được trao cho:

PeterBN

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27 freelancer đang chào giá trung bình $6/giờ cho công việc này

sarbjeet911

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VOTIKO

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MosesWanjala

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anitacarciog

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rosesalamanca77

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notinyx

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