I am looking for a smart and experienced support professional to do quality assessment of my support team.
- Ticket support
- Live chat support
As our quality assurance professional, you'll have to
1. Review our tickets daily make sure they are answered on time, correctly and comprehensively.
2. Review our chats daily and make sure they are answered on time, correctly and comprehensively.
3. Contact our customers and carry out satisfaction surveys via email.
You'll be reporting to the CEO your findings and satisfaction with the support quality on a daily basis.
You'll also be reporting anything of significance observed in chat or support tickets like,
1. Business opportunities
2. New product feature suggestions
4. Practice improvement opportunities
This is a continued job opp requiring about 2 hours of work 6 days a week.
27 freelancer đang chào giá trung bình $6/giờ cho công việc này
Your project will be done perfectly, Your project description almost clear, need few questions to ask, please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh
I am technical supporter from last 14 years . And can support both online and offline to customers . And can briefly explain features about any products . And also can monitor ticket support and live chat support .
I have spent my career in customer service. I have held roles of Continuous Service Improvement and managed support teams and can really help you hear and help you take it to the next level in service delivery.