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Ongoing Energetic Customer Service Representative Required

Needs to hire 2 Freelancers

We're looking for a driven and passionate individual to join our team for ongoing work.

We've had tremendous growth so far this year; organically reaching 30 million people on just Youtube alone.

We're aiming to reach the lives of 100 million people by the end of the year, which is why we're looking to recruit a passionate customer service representative / personal assistant.

*Characteristics we look for:

1) You love to help people and you want to make a difference. We’re a H2H company, which stands for heart to heart, human to human. That’s why what we’re looking for in every team member, is somebody who’s wants to join our mission and to help people from the right place.

2) You’re driven and passionate to achieve big goals and to contribute to our mission. We’re not your average company - in fact, we’re allergic to average and mediocrity. That’s why we set big goals and we need a go-getter to help us make our mission a reality.

3) You're a team player and you're awesome to be with. Energy is contagious, so we want to make sure we have the right people on board who radiates positive vibes and great energy.

4) You love challenges and the word "I can't" is non-existent in your vocabulary. The difficult tasks are done ASAP. The impossible takes a little longer.

5) Your PASSION is everything. We believe that in order to become great at anything in life, you must LOVE what you do. So to be considered, you must show your hunger and eagerness.

Duties and Responsibilities

You’ll be responsible for…

Directly support team departments in all customer support functions.

Monitor submissions via Zendesk/Gmail/Manychat/Messenger, to promptly assist, solve, or support members through a question or problem.

Assign support tickets to appropriate team members and escalate when necessary.

Serve as the customer’s cheerleader and share customer “wins” with the team.

Stay up-to-date with digital technology trends.

Creating solutions and new ideas for issues and broken processes based on customer feedback.

Supporting us on live webinars during launches with customer queries, follow up and technical issues.

Reporting any change of sentiment, content suggestion, or customer feedback to the proper team member.

Dealing with retention, payment queries and cancellation requests via Email/Skype/Messenger.

Monitor social media platforms (Instagram, Facebook, Youtube etc.) for customers needing support with webinar links, login details, etc.

Payment Failures/Dispute, Following up with client

Providing Weekly Financial Statements

Organising Invoices and Receipts

Skills and Abilities

The ideal candidate possesses the following strengths and skills:

1 to 3 years of relevant customer service experience (preferably in a virtual environment)

Able to work on Apple operating systems

Impeccable grammar (written and verbal) – our standards are sky high!

Excellent communication skills

Excellent Time Management, being able to multitask

Excellent problem-solving skills – ability to think quickly and critically

Passionate about helping others!

Flexibility – we move FAST. Things change, we adapt, we propel ourselves forward!

Organized – we all wear many hats

Coachable – must be able to take direction

Collaborative – must work well within a virtual team!

Resourceful — use ALL available resources to complete a task with minimal questions!

We receive a LOT of applications whenever we open the doors for someone to join the team, so it can get super competitive. In order to make your mark and stand out, speak your truth and do something that's a little different.

Kĩ năng: Hỗ trợ khách hàng, Chăm sóc khách hàng, Customer Retention, Truyền thông, Xử lý email

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Về Bên Thuê:
( 6 nhận xét ) london, United Kingdom

ID dự án: #22816529

45 freelancer đang chào giá trung bình £10/giờ cho công việc này


I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients via Zendesk, Slack, Tawk, Gmail, Messenger, Live chat, etc. Feel free to cont Thêm

£6 GBP / giờ
(3 Nhận xét)

Hi, I am ready for your Ongoing Energetic Customer Service Representative project. I have around 9 years of working experience in Freelancer projects. Already I have completed over 196 project in freelancer, especia Thêm

£5 GBP / giờ
(14 Nhận xét)

Hi I can be your customer support representative and can start right away. I can do this project for £ 3 per hour. Hope you will consider my application. Looking forward to working with you.

£5 GBP / giờ
(4 Nhận xét)

Hey there! Your project jumped out at me, and I would love to help you out with it. I specialize in Virtual Assistance. I'm a detail-oriented person who delivers given projects on deadlines. I read through the e Thêm

£15 GBP / giờ
(4 Nhận xét)

Hello, I'm Ahmed Hasan, and that's not my real bid amount. I just wanted to garner your interest. I am a people person, love being at the forefront, and handling customers is something that I do regularly, and like a Thêm

£99 GBP / giờ
(1 Nhận xét)

I have a very good experience doing this type of work. I have worked on tickets and have handled inbound calls and very much interested in customer service .Have 7+ years of experience, Skilled in designing & conductin Thêm

£8 GBP / giờ
(4 Nhận xét)

I'm self-motivated and obsessed to provide exceptional support/ services . I'm comfortable working in any time-zones . The very thought that I'm going to learn something challenging excites me ! Deep down I kn Thêm

£5 GBP / giờ
(1 Nhận xét)

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£10 GBP / giờ
(2 Nhận xét)

After reviewing the job post and the description I believe I am the best fit for this role. I have been working as virtual assistant and customer service agent since the last 10 years and have worked with many clients Thêm

£10 GBP / giờ
(2 Nhận xét)

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£5 GBP / giờ
(2 Nhận xét)

Hi, i have been working in customer support for more than 5 years, i have worked with many known companies as a customer support agent handling calls, mails, and live chats, i love my job as i love communicating and Thêm

£8 GBP / giờ
(3 Nhận xét)

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£10 GBP / giờ
(3 Nhận xét)

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£7 GBP / giờ
(2 Nhận xét)

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£8 GBP / giờ
(0 Nhận xét)

Hello! I have over 4 years of experience in B2B sales and customer service. I have gone through the details of the job and I believe I am a good fit for this role. I truly believe in making personal connections with c Thêm

£8 GBP / giờ
(0 Nhận xét)

For about 4 years I've been working as a customer support team member, It was mainly a support service for eCommerce stores or projects locally in my city. I've got some huge experience in using different platforms su Thêm

£8 GBP / giờ
(0 Nhận xét)

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£5 GBP / giờ
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£10 GBP / giờ
(0 Nhận xét)

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£8 GBP / giờ
(0 Nhận xét)

If you're looking for someone whom you can rely on dealing with your business. Someone whom you can trust that is really knowledgeable about what he's doing. Someone who's willing to go for an extra mile just to get th Thêm

£8 GBP / giờ
(0 Nhận xét)