ITSM Analytics & Service Pack

@that1beast

As A IT Operations Support Engineer over 2 years of experience In Data analytics, Infrastructure Monitoring, SLA Adherence, RCA processing, Ticket Management in Service Desk I believe I can assist you with sorting the data so that stakeholders can easily understand the data from it. I also Have Data analytics Skills that are necessary for this project and thus If needed I can create a dashboard for this purpose too If you are interested, kindly reach out to me and we can discuss Regards, Aniket

@lakshmanMJ21

Hello, I have strong experience in Excel, Power BI, and data analysis. I can transform your three months of raw service-desk data into a clear and actionable Monthly Service Pack covering Incident Management, Change Management, Problem Management, and overall Service Desk metrics. I will create automated visuals, heat maps, and charts, along with concise insights and at least three actionable recommendations backed by data. I am confident in delivering error-free, executive-ready reports within the required timeline. Looking forward to collaborating on this project. Best regards, Lakshman P.

@kakkutta

Hi! I’m experienced with SQL, Excel reporting, pivot tables, and data dashboards. I can take your exported service desk data and transform it into a clear, automated analytics pack with charts and trends that leadership can read at a glance. I will build dashboards in Excel or Power BI, write concise insights, and include at least 3 data-backed recommendations to improve service performance. I’m ready to start and deliver a professional service pack.

@Krish9119

Hii I do this and I realy tell you with my confidence that i never disappoint you I do your work as it is my work

@ssmanuja

Hi, I am ITIL Certified and have 7 years of experience in Service Management and Power BI, well versed with Excel, Service Now, Remedy and other service management tools and all processes. Have created 20+ dashboards for service management processes. I will be best for this project.

@vijith49

Hello, I’m a motivated freelancer with 6 months of internship experience in Data analysis. I’ve worked on practical tasks using Excel, SQL, Tableau, PowerBI and am eager to apply my skills to real projects. I focus on quality, clear communication, and timely delivery. Looking forward to discussing your project. Thank you, Kumar Vijith BG

@anupd35

Hi, I reviewed your requirement for a Tableau and Power BI dashboard also analytics. I have experience working with Excel data, data modelling, and interactive visuals in Power BI and Tableau, analytics data collection. I can deliver a clean, accurate dashboard aligned with your KPIs. Happy to discuss your expectations.

@atulb34

I will transform three months of L2/L3 service-desk data into an executive-ready Monthly Service Pack aligned to ITIL practices. Using Power BI or Excel, I’ll build auto-refreshing dashboards covering Incident, Change, Problem Management and overall Service Desk performance—highlighting volumes, trends, SLA compliance and repeat-ticket root causes. Each pack will include concise insights and at least three data-backed service-improvement recommendations with clear metrics and targets, plus the underlying model for ongoing use.