Đã Đóng

Customer Service Representative - Data Entry & Document Processing

THIS IS NOT A CALL CENTER POSITION

IICRC is a non-profit, certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, Australia, New Zealand and Japan.

The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. The organization serves as an independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within these industries.

Job Purpose

The Customer Service Representative (CSR) performs data entry and document processing within the Exams or Renewals departments.

General Summary

Responsible for answering incoming calls, resolving customer questions, accurate and timely processing of technician renewals, entering data into and retrieving data from computer software and physical files.

Responsible for accurately scoring assessments and entering large amounts of alphanumeric information into company specific software, while maintaining company database.

Essential Job Functions

Follow outlined procedure to ensure all steps are completed.

Create and send invoices and late notices.

Verify and update Continuing Education Credits if applicable.

Verify receipt and thoroughness of required material.

Score exams using Scantron and/or manually

Mail updated certificates.

Answering incoming calls.

Outbound calls to customers to resolve payment issues.

Follow up and return voicemails in a timely manner.

Provide excellent customer service.

Process documents manually with accuracy.

Create and maintain customer account n multiple software programs.

Enter and maintain detailed notes on customer accounts as necessary.

Process all forms of payment with accuracy and integrity.

Review and identify inaccuracies, and use problem solving skills to investigate the situation.

Provide insight into possible process and procedure improvements.

Manage confidential information.

Regular and consistent attendance.

Other duties and special projects as assigned.

Qualifications

High school diploma or equivalent

Preferred three-five years of customer service experience

Preferred three-five years of demonstrated data entry or computer processing experience

Ability to type 35 wpm or greater with accuracy

Strong attention to detail

Can perform repetitive work and stay focused on the task

Basic computer skills

Excellent verbal and written communication skills

Able to quickly learn new concepts

Prefers to work in a close team setting

Adaptable to change

Performs well in high stress situations

The organization has a pre-employment process that includes background and reference checks, drug screening, typing and performance assessments

Kĩ năng: Nhập liệu, Excel, Microsoft Exchange, Xử lí dữ liệu, Powerpoint

Xem nhiều hơn: requirement for data entry operator, data entry job description pdf, erp data entry job description, what is the job of data entry, medical data entry job description, data entry profile, data entry examples, job description of data entry executive, data entry post processing information, data entry document microsoft word, bangladesh based looking service ongoing data entry work, data entry information processing, data entry email processing directory list, difference data entry word processing, global info service providing data entry, example data entry document, transcription typing data entry word processing copy typing, customer service representative representante servi, customer service representative resume using msword excel, sample script customer service representative

Về Bên Thuê:
( 0 nhận xét ) Atlanta, United States

ID dự án: #20397730

16 freelancer đang chào giá trung bình $20/giờ cho công việc này

palinco2003

Hello, I am an expert in data processing, excel sheet professional, data handling and interpretation, with high typing skill. Accuracy is my watchword. I will adequately input your data with zero error. I like cross-c Thêm

$20 USD / giờ
(18 Nhận xét)
4.4
Ajmalbilal911

I can do this

$22 USD / giờ
(0 Nhận xét)
0.0
avto35217

hello,dear. I have read all your requirements for 'Customer Service Representative - Data Entry & Document Processing' and I fully understood it. I am confident and I am sure that I am able to finish this project. Plea Thêm

$22 USD / giờ
(0 Nhận xét)
0.0
oliullah01988

I want to work my honesty. Relevant Skills and Experience I have good experience on exel,word,Photoshop

$22 USD / giờ
(0 Nhận xét)
0.0
dessalacbayan

Search no more. I'm here to get the job done for you! I have worked in the BPO customer service industry for quite a while now where I have developed telephone manners. I have been a good multitasker since then, being Thêm

$22 USD / giờ
(0 Nhận xét)
0.0
rheenaobtm18

Hi there! I understand you're looking for a qualified candidate for Customer Service / Virtual Support. We do have an existing team of Inbound agents that you can share with other clients if your call / email / chat vo Thêm

$20 USD / giờ
(0 Nhận xét)
0.0
$22 USD / giờ
(0 Nhận xét)
0.0
$22 USD / giờ
(0 Nhận xét)
0.0
RamezzBoutros

Have a 2 years experience as Customer Experience Manager in a US-based company, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer Experience member Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
imranciitw153

I have related experience and qualification in field of data mining, spreadsheet and preparing financial reports. Kindly assign me that job i will be give you 100%,output.

$15 USD / giờ
(0 Nhận xét)
0.0
ramonroberto80

Hi i am very interested in working for you, if given a chance will prove my skills, I have 3 years of experience in BPO industry and 1 year in freelancer as Customer Service Representative, providing excellent Custome Thêm

$16 USD / giờ
(0 Nhận xét)
0.0
amantangri

i am serious and responsible towards all my projects and have completed within given time period . you will be fully satisfied by my work as i have an experience in this field and my work will be accurate

$20 USD / giờ
(0 Nhận xét)
0.0
sonanijemish

My job is very good. You will be happy with my work. I assure you that your work will be understood by my work. I know many other things like Word, Powerful, Excel, Translating, Data Entry. By giving me work, you will Thêm

$15 USD / giờ
(0 Nhận xét)
0.0
snjegota111

I like to say for myself that I am hard worker and I like to do my job in order and in given deadline, precision is very important when doing a job.

$20 USD / giờ
(0 Nhận xét)
0.0
erickjuan

We are a bilingual call center (Spanish/English) with qualified agents to handle any type of calls.

$20 USD / giờ
(0 Nhận xét)
0.0
anujp8371

Sir I am having a good knowledge about Ms office and also I am having a good typing skills so I request you to hire me for this work Relevant Skills and Experience I am having a great knowledge about computer and havi Thêm

$22 USD / giờ
(0 Nhận xét)
0.0