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Take customer calls and provide accurate, satisfactory answers

Job Description:

Our company is seeking to hire a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

We’re an enormous company of more than 1000 employees, which means there’s lots of room for growth and learning opportunities. we’re committed to creating an inclusive culture where all employees feel welcomed and valued.

Successful candidates will have to supply the following:

Functional Desktop / Laptop

Reliable High Speed Internet

Awesome personality !

We will provide full product training and ongoing coaching / support from our global team. The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

If you are hired you will be tasked with the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Hours of employment:Flexible

Job Types: Part-time, Temp to perm

Contract length:6 months

Part-time hours: 10-35 per week

Salary: $50 per hour

Kĩ năng: Nhập liệu, Hỗ trợ điện thoại, Chăm sóc khách hàng, Excel, Word

Về khách hàng:
( 0 nhận xét ) Madrid, Spain

ID dự án: #35357537

5 freelancer chào giá trung bình $50/giờ cho công việc này

jkaranm

Hello, Future Client. I appreciate the limited time you have, so let me get right to the point. Our collaboration on your project will be a true pleasure. Since 2014, I have been one of the site's favored freelancers, Thêm

$50 USD / giờ
(125 Nhận xét)
8.9
Reflexlogic

Hi, Reviewed project details and we can provide you an organized and efficient professional who is really very empathetic and caring customer support professional to provide support from start to finish to resolve cus Thêm

$50 USD / giờ
(1 Nhận xét)
3.6
Work12345x

I can do this for you. Please view my past submitted work in my portfolio's Portfolio Items section.

$50.01 USD / giờ
(2 Nhận xét)
1.9
paklandmarble

Hello. I would love to work with you as a VA. I am a UK graduate in business administration and have worked for companies like Virgin and T-Mobile UK ltd. I have over 16 years of Customer retention, Administration, Pay Thêm

$50 USD / giờ
(1 Nhận xét)
0.0
dataspro

Hello: My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills. I am currently the lead engi Thêm

$50 USD / giờ
(0 Nhận xét)
0.0