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We are seeking a highly organized and proactive Virtual Assistant to establish and manage an operational workflow between our team in the Philippines and our operations in Latin America. The primary goal is to ensure 24/7 business continuity by covering business hours while the Philippine team is offline, specifically bridging a 13-hour opposite time zone difference (e.g., Colombia, Mexico, or Argentina). This role requires the setup and maintenance of a comprehensive system to facilitate seamless handovers and continuous operations. Key components include: - Automated daily handover reports to ensure all relevant information is transferred efficiently. - A priority-based task matrix to manage and track ongoing responsibilities. - A synchronous communication protocol to prevent communication lag and ensure real-time coordination. Core responsibilities will include: - Email and calendar management. - Providing customer support. Answer order-related questions and resolve basic issues through email, live chat, and our social media inboxes within agreed response times. - Managing social media presence and content scheduling. Schedule pre-approved content, respond to routine comments or DMs, and flag anything that needs my attention. - Conducting research and performing data entry tasks. Source competitor pricing, new product ideas, and potential influencers when requested, summarizing findings in concise reports. Keep the catalog, inventory counts, and order records up to date inside Shopify and Google Sheets with a high degree of accuracy. The ideal candidate must be fluent in English to ensure clear and effective communication. Experience with collaboration and productivity tools such as Google Workspace, Trello, Slack, or similar platforms is a significant advantage. This is a remote, hourly position with excellent opportunities for professional growth within our expanding global operations. Category: Admin Support Subcategory: Virtual Assistant
Mã dự án: 40312231
15 đề xuất
Dự án từ xa
Hoạt động 18 ngày trước
Thiết lập ngân sách và thời gian
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Miễn phí đăng ký và cháo giá cho công việc
15 freelancer chào giá trung bình $11 USD/giờ cho công việc này

Hi there! I’m Ahsan, a dedicated and detail-oriented Virtual Assistant with expertise in administrative support, social media management, email handling, customer service, etc. My goal is to help businesses and entrepreneurs stay organized, efficient, and focused on growth while I handle the day-to-day tasks behind the scenes. With [5] years of experience, I specialize in: ✅ Managing emails and calendars ? ✅ Handling customer support & inquiries ? ✅ Social media management & content creation ? ✅ Data entry, research, and document preparation ? ✅ Booking appointments & travel arrangements ✈️ I’m passionate about delivering top-notch support, ensuring smooth operations, and allowing my clients to save time and focus on what matters most. If you need a reliable helping hand, let’s connect! Let’s discuss how I can assist you!
$8 USD trong 40 ngày
5,2
5,2

Hi, I’m an experienced Virtual Assistant skilled in managing cross-timezone operations and ensuring 24/7 business continuity. I can set up automated daily handover reports, implement a priority-based task matrix, and maintain synchronous communication to bridge your Philippines–Latin America teams. I’m proficient in email/calendar management, customer support, social media scheduling, Shopify inventory/catalog updates, Google Sheets, and research/data entry. I work with tools like Google Workspace, Trello, Slack, and ensure clear, professional English communication. I’m happy to join a video call meeting to discuss workflow setup and ongoing responsibilities. Quick question: Do you already have a task handover system, or should I design the full workflow from scratch?
$12 USD trong 40 ngày
4,9
4,9

I can bridge your Philippine and Latin American operations seamlessly, ensuring 24/7 continuity with zero lag. With 7+ years supporting international clients across US, UK, and Australia time zones, I’ve built priority task matrices, automated handover reports, and smooth workflowsthat keeps I’m highly organized in email/calendar management, customer support, social media scheduling, Shopify catalog updates, and data entry, and I provide accurate, concise reports to make decision-making effortless. I’m fluent in English and experienced with Google Workspace, Trello, Slack, and productivity tools to ensure every handover is clear and timely. I’m ready to implement a system that keeps your operations running 24/7, flagging priorities, resolving routine issues, and maintaining full accuracy across tasks.
$10 USD trong 40 ngày
2,3
2,3

Hi! I am ready to act as your operational anchor, bridging the 13-hour gap between your Philippine and Latin American teams. I don’t just "assist"—I build a system that ensures 24/7 business continuity without information loss. My Strategy for Your 24/7 Success: Seamless Handovers: I will implement structured, automated daily reports so your PH team stays perfectly aligned with LatAm activities. Precision Management: Expert handling of Shopify inventory, order records, and Google Sheets with a "single source of truth" mindset. Proactive Support: Fast, brand-aligned responses in English/Spanish across email, live chat, and social media. High-Impact Research: Data-driven reports on competitors and influencers to keep you ahead. Tech Stack: Expert in Google Workspace, Shopify, Trello, and Slack. I am fully disciplined for the LatAm time zone and ready to eliminate communication lag from day one. Let’s streamline your global operations starting this week.
$15 USD trong 73 ngày
1,4
1,4

Hey — saw your post about hiring a Virtual Assistant to help establish and manage 24/7 global operations. Coordinating across time zones while keeping communication and processes consistent is usually where things start to break. Quick question before I suggest how I’d structure this: Do you already have SOPs and tools in place (Slack, Notion, CRM, etc.), or would part of this role be setting those up from scratch? I’ve supported remote teams across US, Europe, and Asia, handling scheduling, inbox management, ops coordination, and building simple systems so nothing falls through the cracks. If you can share your current workflow, tools, or a short role outline, I’ll review it and tell you how I’d plug in and support your 24/7 setup.
$11,50 USD trong 7 ngày
0,3
0,3

The real problem here isn’t the time zone. It’s what happens in the gap between two teams when no one is fully sure what was finished, what’s pending, or what’s urgent. That’s where things slip. If I step in, my first focus is not tasks, it’s removing that gap completely. When your Philippines team logs off, the next shift shouldn’t be guessing. They should open one place and instantly see: what moved forward, what needs action, and what cannot wait. I’ll build that flow into your day. Not a complicated system just something tight clear handover notes, visible priorities, and zero “I thought someone else handled it.” Then I run the shift: emails answered, customers updated, Shopify and sheets clean, social messages handled so when your team comes back, they’re not fixing problems, they’re continuing progress. I’ve worked in setups where multiple hands touch the same workflow. The difference between smooth and stressful is always one thing: clarity between shifts. Let me ask you this: Right now, when your team logs in, what’s the first thing they usually feel clarity or confusion?
$12 USD trong 40 ngày
0,0
0,0

Hi! I am a native Mexican, and I live in Mexico. I worked for 5 years in customer support (English and Spanish), attending to the inbox and replying to customers via email and chat. I know how to use Google Workspace, Slack, Zendesk, and other platforms. I am a fast worker, patient, and polite, which are characteristics customers value. Let´s chat, and I will be glad to answer any of your questions regarding what I can do for you!
$15 USD trong 40 ngày
0,0
0,0

Hello, This role is a perfect match for my experience in virtual assistance, operations coordination, and cross-time-zone support. I understand your goal is not just task execution, but building a reliable 24/7 workflow between teams. I can help set up: • Clear handover reports so nothing is missed between shifts • A priority-based task tracker (Trello/Sheets) for visibility • Structured communication to ensure smooth, real-time coordination Beyond that, I’m experienced in: • Email & calendar management (fast, organized, zero missed follow-ups) • Customer support (email, chat, social media – clear and timely responses) • Shopify & Google Sheets (inventory, orders, accurate records) • Research & reporting (competitors, products, influencers) • Social media scheduling & inbox management I’m highly organized, proactive, and comfortable working independently while keeping teams aligned. I also adapt quickly to systems and continuously suggest improvements. I’m available to cover your required time gap and ensure smooth continuity while your Philippines team is offline. Ready to start and help you build a seamless operation. Best regards, Itunu
$8,01 USD trong 80 ngày
0,0
0,0

With my extensive experience as a Customer Support Team Leader, I have honed the skills necessary to establish and manage a streamlined operational workflow- precisely what your project demands. I have managed large-scale teams, ensuring smooth handovers, maintaining communication protocols, and using automation for efficient task management. Exploiting my mastery of Google Workspace, Trello, Slack, among other tools, rest assured that any issues will be resolved promptly and in real-time. Fluency in English is a given since I have been supporting both English and German-speaking customers adroitly. Communication is key in every business setting and I understand the importance of ensuring relevant information reaches all parties involved promptly. Additionally, my data entry skills shall prove useful for maintaining accurate records on Shopify and Google Sheets. Choosing me as your Virtual Assistant means choosing 24/7 business continuity. My professional demeanor and dedication to creating a fast, calm, efficient support system alignswith your vision perfectly. Let's tread this journey together
$12 USD trong 10 ngày
0,0
0,0

Hi there, I’m confident I’m the best fit for this role. I have over 5 years of experience as a Virtual Assistant, supporting global teams with email and calendar management, customer support, data entry, and workflow coordination. I’m highly organized and proactive, with experience using tools like Google Workspace, Slack, Trello, and Shopify to manage tasks, track updates, and maintain smooth operations. I’m comfortable setting up structured workflows, tracking priorities, and ensuring nothing is missed during handovers. I can fully cover the required hours to bridge your time zone gap and ensure continuity while your Philippine team is offline. I also have experience handling customer inquiries across email, chat, and social media, maintaining fast response times and a professional tone. I’m detail-oriented, reliable, and quick to adapt, and I’d love the opportunity to support your team and help build a seamless 24/7 workflow. Best regards, Sonia
$8 USD trong 40 ngày
0,0
0,0

With over [X] years of experience in Customer Service and Administrative Assistance, I am confident that I can excel in the role of your Virtual Assistant. My bilingual skills, English-Spanish fluency in particular, have been an asset throughout my career, enabling me to communicate effectively with diverse clients and team members. This, coupled with my experience of working across time zones while maintaining business continuity, makes me an ideal fit for this position. I pride myself on being organized and efficient – two crucial qualities for managing virtual operations seamlessly. In previous roles, I've successfully implemented task prioritization systems, ensuring responsibilities are never overlooked or delayed. This ability will be invaluable in setting up a workflow that bridges business hours between the Philippines and Latin America. Moreover, my familiarity with popular productivity tools like Google Workspace,Trello, and Slack is another advantage I bring to the table. Coupled with my fast learning ability, these skills guarantee an easy transition into your remote work setup. Alongside all this tangible experience, what I bring wholeheartedly is my unwavering dedication to deliver top-notch service and add value to your team at each stage of our 24/7 operations. Let's ensure your global business runs smoothly all day and night!
$8 USD trong 40 ngày
0,0
0,0

Philippines
Thành viên từ thg 6 19, 2017
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