WhatsApp & Social Media Admin

₹750-1250 INR / hour

Closed

Posted about 1 month ago

₹750-1250 INR / hour

I need a dedicated online admin who can stay on top of incoming messages every day from 09.00-17.00 WIB. Most chats come through WhatsApp, with a portion arriving via our other social channels. Your core focus is to lift customer satisfaction by replying quickly, accurately, and politely. You will have partial reply scripts to guide you; feel free to adapt the tone or wording when a situation calls for a personal touch. Typical conversations revolve around stock checks, order assistance, and the occasional complaint that needs calm resolution or escalation. Deliverables I expect: • All messages during your shift answered within a reasonable response window (max 10 minutes for WhatsApp). • Polite, solution-oriented language that follows the provided script framework. • A brief daily recap noting frequent questions, any complaints escalated, and suggested improvements. If you enjoy chatting with customers, typing in clear Indonesian, and keeping things organised across multiple tabs, let’s talk.

Social Media Management

Project ID: 40400736

About the project

5 proposals

Remote project

Active 21 secs ago

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5 freelancers are bidding on average ₹950 INR/hour for this job

@zayertech

As a seasoned professional with an extensive background in project management and AI-driven solutions, I am well-equipped to handle the challenges of managing your WhatsApp and social media channels. At Zayer Tech, my team and I utilize a range of no-code/low-code tools like Zapier and Zoho Creator, which will allow us to streamline your incoming messages for quicker response times. This dovetails perfectly with your request for a quick turnaround time (max 10 minutes for WhatsApp). Lastly, my comprehensive grasp of digital marketing means I fully understand the significance of maintaining high-quality customer support on all channels to uplift customer satisfaction. A crucial part of what I will deliver is a daily recap highlighting frequent inquiries, escalated complaints, and suggesting improvements for smoother operations. If you want an expert who not only understands customer service but also knows how to integrate AI-driven solutions into streamlining processes - look no further! Let's chat about how we can make this work together.

₹1,000 INR in 40 days

5.0

(9 reviews)

6.8

@RaghavMkt

Hello, I will generate leads and sales using targeted social media marketing. I have 8+ years of experience in Meta Ads, including scaling B2C campaigns with a strong focus on lead generation and ROI. My experience includes: • Building full-funnel campaign strategies (audience targeting + structure) • Creating high-converting ad creatives (copy, images, short videos) • Setting up lead capture systems (forms or landing pages with CRM integration) • Managing and optimising campaigns daily for better CPL and lead quality • Using Meta Pixel & tracking tools for accurate performance data Reporting & Availability: ✔ Weekly reports (CPL, lead volume, performance insights) ✔ Quick response within 24 hours ✔ Fast campaign setup and ongoing optimisation I focus on turning ad spend into qualified leads, not just traffic. I can share examples of B2C lead generation campaigns I’ve scaled successfully. Best regards, Raghav AS."

₹750 INR in 8 days

4.6

(3 reviews)

3.3

@collenliebenberg

I see you need a reliable admin to handle daily customer chats, especially on WhatsApp, with quick, polite replies. I’d manage this by staying focused during your 09.00-17.00 WIB window, using your scripts to maintain tone, and adapting when needed for a personal touch. This will keep your response times tight, boost customer satisfaction, and give you clear daily insights on common questions and issues. I’ve supported service teams in e-commerce and customer care with similar tasks. Quick question: what’s the typical chat volume in peak hours? Regards, Collen Jr Liebenberg

₹1,000 INR in 14 days

0.0

(0 reviews)

0.0

@sevilia29

I'm no stranger to the realm of customer service and can boast a breadth of experience in precisely the areas you need assistance with. My robust skills in data entry alongside my knack for communication make me a perfect candidate for this WhatsApp & Social Media Admin position. Throughout my career, I've developed an acute sense of efficiency which will allow me to answer all incoming messages within your specified response window—promising your clients maximum satisfaction. My resource integration prowess, cultivated through improving different informational structures over time, ensures that I'll handle your multiple social channels with ease. Moreover, my creative assistance talent will not only let me adapt provided script frameworks efficiently but also personalize responses when necessary to enhance client interaction. With every such project, I provide clients with daily recaps. This sort of reporting, which typically includes 'frequent questions', 'escalated complaints' and 'suggested improvements,' assures you that together we are constantly improving customer satisfaction. That's what makes me the truly dedicated WhatsApp & Social Media Admin you seek; let our conversation begin now.

₹1,000 INR in 40 days