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Looking for Operation Support Analyst – Level III with 5+ years of experience in healthcare industry

Project Duration: 3-6 months

Budget: Upto INR 16 Lakhs

Below are the role requirements:

Responsibilities:

• All selected responsibilities associated with Operation Support Analyst – Level II

• Manage operational problems and incidents according to established IT operation standards and processes

• Hire, train, motivate, and evaluate junior support analysts

• Maintain policy, procedure and process manuals

• Monitor and evaluate support-based service levels

• Compile and create periodic operation performance reports to inform management and other stakeholders

• Manage end user communications and announcements; handle questions and complaints regarding operational issues

• Manage relationships with third party service/software providers and obtain all current patches and updates

• Build and maintain defined action plans for issues and conduct trend analysis

• Identify internal opportunities for continuous improvement and implement them

• Provide third level user/customer telephone support as necessary

Qualifications:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience

• > 5 years of experience in operation support

• Minimum 2 years of experience in infrastructure development

• Experience with various server/desktop systems, operating systems, and diverse technical environments

• Excellent customer service orientation and verbal communication skills

• Advanced analytical thinking and problem-solving skills

Kĩ năng: Hỗ trợ màn hình, Hỗ trợ kĩ thuật, Xử lí sự cố, Truyền thông, Hỗ trợ khách hàng

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Về Bên Thuê:
( 0 nhận xét ) Bengaluru, India

ID dự án: #31824990

3 freelancer chào giá trung bình₹715000 cho công việc này

kundankmr001

Hello, Kindly provide me an opportunity I am new to Freelancer and I have all the relevant experience as per your requirement, my aim is to deliver quality of work within the defined turn around time. You can also re Thêm

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nalliancetech

Narinder Alliance Technologies LLC An IT Consulting and Software Development company. We have a team expert in Software Development, Application Development and Databases. Major offerings include Digital Transformatio Thêm

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atrivedi12

Hi Employer, I am B.E in Telecom and have 12+ years of experience in IT/Network infrastructure. In my professional career i have worked in healthcare industry for setting up below solutions:- Patient tracking using RFI Thêm

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