We have a client using Avaya IP Office CCR which is basically a call centre application. Reports are automatically emailed in excel format to the customer detailing each call over a period of time. The customer would like a report automatically created which details the number of unique (each call has a reference number) calls per half hour slots with a group summary also. Currently the format is per hour. We would like to automate as much as possible in terms of creating macros to import the email, create pivot tables, etc.
The formats available for export automatically by email are csv, excel, word, html, crystal format, text, xml. I have attached a sample report in excel format.
29 freelancer đang chào giá trung bình €316 cho công việc này
Dave I've seen these reports with AT&T: Rolling up information and providing downloading formats. I can help you complete this project in couple weeks worth of work. --Mike
I have reviewed all your requirements in detail. I am 100% confident and fully committed to working on this project and delivering your expected results. Regards