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Customer Service

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure

resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Analysis

Kĩ năng: Bất kì công việc gì, Thiết kế đồ họa, Giỏ hàng mua sắm, Thiết kế trang web

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Về Bên Thuê:
( 0 nhận xét ) United States

ID dự án: #18205921

24 freelancer đang chào giá trung bình $32/giờ cho công việc này

nxtgenart

Hi, We did lots of same work like you want, I read all your requirements, please message me, so we can discuss. thanks

$25 USD / giờ
(190 Nhận xét)
7.0
techwelfare

Hello there?while reading your description its proud to say that we can demonstrate our professionalism to the highest [login to view URL] chat with us ......to make the project complete...

$25 USD / giờ
(120 Nhận xét)
7.0
techworking

We can start immediately Dear sir, Greeting of the day! I have gone through your project details which is Customer Service . We have huge experience of Website development. We are expert in core php, CI, larav Thêm

$27 USD / giờ
(2 Nhận xét)
2.9
Fahlyn

Hi, I would love to take the role of caring for customers. I have previously served customers in a local bank and would love to do it again in any capacity. Hope to hear from you soon. Thank you.

$27 USD / giờ
(0 Nhận xét)
0.0
kapilchawla086

I am a PMI- PMP & PBA certified. Customer satisfaction is our ultimate goal.

$44 USD / giờ
(0 Nhận xét)
0.0
ritp

Hello, Greeting of the day I am interested with the given project and also having experience in the same field. I can handle all the given task as per requirement. thanks Ritu

$25 USD / giờ
(0 Nhận xét)
0.0
$41 USD / giờ
(0 Nhận xét)
0.0
Thomas908

Good day ! I have a work experience as a Manager in a Customer support of 5 years . I believe that I have all the skiils that one requires for this job !I believe on 100% dedication towards work and I promise you that Thêm

$33 USD / giờ
(0 Nhận xét)
0.0
kadjing

Good Day! My name is Kriss Anne De Jesus. I live in the Philippines. I am running 29 years old this coming December. I hope I will be qualified for the position. I am a call center agent way back 2009-2010. I am handli Thêm

$33 USD / giờ
(0 Nhận xét)
0.6
JimGordon007

Hey Greetings, I am expert in handling customer support and managerial services. I have a vast experience of more than 7 years in managing projects related to customer service, virtual assistance, and medical billing Thêm

$25 USD / giờ
(0 Nhận xét)
0.0
sajidak

I have overall an year of experience in this field. As a customer support agent and sales representative. Whatever you have mentioned, I have dealt with it. I am even familiar with CRMs. All these experiences could lea Thêm

$38 USD / giờ
(0 Nhận xét)
0.0
JennyMaeKo

Hey there, I'm very familiar with the Customer Service Industry. Please check my profile. I'm excited to help you make this project successful. Hoping to hear from you soon.

$30 USD / giờ
(0 Nhận xét)
0.0
Acarce

Dear Employer, My name is Armi Arce, I am from Philippines. I have done various projects which include Virtual Assistant, Digital Marketing, Customer/Email/Chat Support and Online Marketing. I am fit for this role as Thêm

$33 USD / giờ
(0 Nhận xét)
0.0
Mathislife

One word, 'Flexible' :) I am new in this site but im an experienced marketing researcher in a private company for almost 3 yrs :) If you have any questions, don't hesitate to contact me! Thank you

$27 USD / giờ
(0 Nhận xét)
0.0
Maaz2017

Hi, This is Javed Tanwar from India and I have been working with U.S.A. company from last 4 Years. And now I wanna start work from home. Looking for positive work. Thanks

$25 USD / giờ
(0 Nhận xét)
0.0
$33 USD / giờ
(0 Nhận xét)
0.0
sudhanshubuddy26

we are a group of graduates. having experience in customer support. if this project is for long period like 3 -6 months we can make changes for hourly rates..

$25 USD / giờ
(0 Nhận xét)
0.0
mkandic

Dears, I have more than 9 years experience in international companies in tasks related to administration and management. Depending on responsibilities, we can arrange even more week days for me to work as required. I a Thêm

$27 USD / giờ
(0 Nhận xét)
0.0
Deepsam14

I am an expert in customer handling. I am an experienced hotelier in front office department. I have 4 years experience in this field. It is my daily work. I am comfortable with exl and power point and word. request Thêm

$33 USD / giờ
(0 Nhận xét)
0.0
cucheing

I offer a Contact center solution service in order to exceed your expectations. Looking forward to start a business relation with you.

$27 USD / giờ
(0 Nhận xét)
0.0