SINGULART was launched in August 2017 after a first-seed fundraising round of € 1.1 million and 1.5 million € in January 2019, armed with a mission to empower artists and break national boundaries across the art market. Our day-to-day work consists of the promotion of talented artists from various countries (120 nationalities so far), to help them sell their works to international collectors.
Located in the center of Paris, our team is made up of professionals experienced in digital startups
As a flourishing start up, our business is increasing every month and therefore our team is growing very fast! We have just raised another 10 millions€ in March 2020 to continue our fast-paced international growth.
After only 3 years, we already achieved to be the European leading online art gallery and are aiming the global #1 position by 2022.
We are looking for candidates available for a freelance position beginning on May, 31st, 2021!
As a Customer Care Manager (Freelancer), you will be responsible for communicating with our great customers and offering them assistance with both their pre and post-sale needs. This means that you will be responsible for:
Contacting prospects and customers from the United States and all around the world (via our messaging platform)
Advising and guiding them on artworks featured on the website
Informing them about the logistics and transit of the artwork
Negotiating the price of the artwork with the client and finalizing the sale
Serving as a liaison between clients and sales managers
Collecting client information and entering it into our CRM platform
You speak English and German on a fluent level
You have experience in customer service and a taste for sales
At ease with computers (previous experience with a CRM or Intercom is a plus)
Must be able to multitask, be highly organized, and relay information clearly to sales managers
Able to communicate in a friendly and professional manner with customers
Identify customer needs and go beyond what is expected to ensure their satisfaction
Willingness to work nights and weekends