Social Media & Community Manager

We’re looking for someone who knows social media like the back of their hand, is data-driven and has a proven understanding of how to grow and manage an audience Finding clever, engaging ways to bring our content and data to life on social media will be at the heart of the role. Growing our organic audience and supporting our in-house paid social team is paramount. You’ll have excellent editorial judgement, know what to do if the sh*t hits the fan, and be a dab hand at responding to customer questions on social media. You’ll be joining our performance marketing team, but will work closely with our creative, PR and design teams to ensure the content we produce is the best in class - and consistent. What will you get to do? Our customers drive our growth. You’ll be at the frontline of communicating with them and helping them spread the word about our company on social media. Manage our social media channels across markets and languages - and help shape our strategy moving forward, both in terms of the channels we focus on and the markets we target. Identify relevant social media influencers - and help them create great content to promote our company to their audiences. You’ll work with our paid social team to plan content themes to help reach our target audiences - if it works you’ll scale it across markets using our team of freelance writers. Fast. Help our PR team to amplify our company events, press coverage and our campaign to #StopHiddenFees. Test, test, test. If there’s something you think our audiences will love, you’ll have the freedom to test it (except cat gifs. We’re done with cat gifs). You’ll love this role if you… Have hands on experience managing social media for a fast growing brand or startup. Put the customer first, always. There is no point in social media unless you understand how you’re helping the end user. Have a flair for writing great copy (can spot a typo from 100 yards, ideally further) and know what quality content looks like and won’t settle for anything less. Like getting stuck in. You’ll have the freedom to focus where you think you can truly make an impact. A solid understanding of paid social and SEO. Being able to accurately define and measure the success of content marketing is essential.