- Currently working as a Process Consultant in a reputed service based company
As a first step, I would like to understand the ITIL processes that are followed in your organisation and the available documentation (like Incident, Problem and Change Management)
Ticketing tools used and teams involved in the project (who would need to abide by the defined processes in day to day business operations)
Current status of the documents
The above points stated are based on my understanding from the description of the requirement. I would like to discuss this further and if you feel that I am a correct fit, please drop me an email and we can connect to take this further.
Thanks.
Regards,
Sandipan