We need Support Engineer ( Java ) Developer who has an experience in below technology
? Support and debug of critical transactions in the Shutterfly order processing flow.
? Work with stakeholders (system users) across multiple business and companies’ teams, to diagnose
issues with software services and applications, identify sources of the problem and offer solutions
? Work with Product Managers, Software Architects and Developers to understand Uses Cases, Features
and algorithms to provide consistent communication, guidance to end-users.
? Document issues and solutions to generate collateral (FAQs, Troubleshooting guides), root-cause
analysis, document bug and drive inputs to future designs and features.
? Establish metrics and generate technical reports focusing on customer complaints and resolutions.
? Make written recommendations to improve technical support tools and processes
? Monitor key system metrics and alerts to proactively ensure seamless performance of the system
? 4+ years supporting mission-critical enterprise software systems, applications and/or services including
UI, APIs and REST services with deep understanding of server-side and middle-tier technologies.
? 2+ years developing support collateral to provide system configuration, trouble-shooting guidance to
? 2+ years debugging resolving systems and connectivity issues in transactional systems
? 1+ years using and interpreting critical system metrics (logging, graphs (e.g.: Splunk), etc.) to diagnose
(root-cause) systems and/or connectivity issues.
? 1+ years developing and running utilities and tools to help solve end-user issues (Java, Python, Jscript,etc...)
? Excellent problem-solving and software debug skills
? Excellent communication (written and verbal), analytical and leadership skills.
? Excellent teamwork skills.
Education: BE/[login to view URL] or equivalent from any reputed institute
? Shift days: Friday to Monday
? Shift 1 - 3:30 pm to 12:30 am IST
? Shift 2 - 11:30 pm to 8:30 am IST
( Note : Only Individuals please. Agency are welcome who are ready to work with mentioned budget only)
(Work will be given and you have to complete that task.
I have already mention about working hour so don't ask this question again in chat. In between if you are free then you can do other work as well )
( Payment will be done at the end of month. So apply only those who agree with this terms ). This is a must requirement.
NDA will be signed