We currently use Request Tracker 4 from Bestpractical (which runs on Perl and unix) as a helpdesk/ticketing system. One of the problems is that email replies are in plain text - a customer sends us a nice looking HTML formatted email with inline pictures, signature etc. and when we reply from within the RT system the format of the email looks very ugly. All inline images from the original email for example are added as attachments and not as inline images.
We want the reply back to the customer to be professional looking, as if it was sent from a normal email client like Outlook. According to the developers of the Request Tracker software, this requires changes to the CKEditor program, which is the editor that RT uses when for composing emails.
If you have any experience with the above, please give us a quote
43 freelancer đang chào giá trung bình $2291 cho công việc này
I will make custom changes to CK Editor to send proffesional emails. I have 8+ years of experience in php. I assure you that I will give 100% quality work. Let us discuss and proceed further in chat.