• Provide Administrative support to the Platform.
• Advise where out of the box functionality can achieve a desired outcome instead of resorting to customization as part of the ideation as well as demand management.
• Provide input into the Idea process and produce Rough order of Magnitude estimates for Demands.
• Assist with Project Initiation Documents in terms of supplying estimates for architect, developer and tester time.
• Provide code reviews of developers work to ensure platform health.
• Provide design details and stories relating to required customisations and participate in testing of these customisations.
• Provide feedback to interested parties with regards alternative options and approaches that may not have been considered.
• Help Investigate and diagnose escalated incidents, problems and defects, and collaborate with internal technical teams and vendors for root cause determination and resolution.
• Identify opportunities to improve and streamline the overall platform.
• Participate in technology research, procurement, deployment, and configuration of new and modified systems.
• Recommend design modifications to maximize availability and performance.
• Ensure security and integrity of system and product solutions.
• Ensure compliance with applicable standards for information security.
• Document and maintain data and process flows for integrations and customisations
• Identify, analyse and prepare risk analysis against proposed solution alternatives.
• Engage with key stakeholders to fully understand their requirements and manage expectations.
• Consult with and coach the rest of the COE Team members and management.
• Support communication and training efforts. Run workshops and training sessions where required.
• Support organizational design and definition of roles and responsibilities.
• Identify upcoming platform release opportunities and stay current with the relevant areas of now and next versions of ServiceNow.
21 freelancer đang chào giá trung bình $21/giờ cho công việc này
hi, I have been working on Servicenow platform since last 5 years. I have experience in ITSM, web service integration, ITOM etc. I am looking forward for positive response from your side. regards Ajay
Have worked upon several modules of servicenow i.e. incident management, service request management,problem management,knowledge management,problem management and change management.