As a business we contracted with a company to process EDI transactions with various telecom vendors that would allow us to automate invoice processing. One piece that is the most critical component of this service is the integration with our platform. This was never completed, even with multiple requests. We paid for the account set up, the first 3 months of services, and integration to be built but it was never done so we did not pay any future invoices.
Now the company has decided to engage a collection company that is sending multiple emails and calling my staff, son, and son's wife telling them they are filing a suit and they are now going to be subpoenaed.
I need this to stop. I will not pay for services contracted but never delivered. I've attached the documentation they sent regarding the contract and outstanding invoices, which we haven't received most of these if any.
They can not deliver the integration requirement of the contract since it was never done.
I am looking for legal representation in dealing with the collection company, not legal action or counter-suit for this engagement.