We are a Market Research Company that preforms telephone surveys. We have our own web surveying platform which we use to actually conduct the surveys. Our call centers have produced as many as 1 million calls in a single month. Successful completion of this project will lead to a lot more work. We are looking for a developer to implement the following customizations to our VICIDIAL Software:
We would like the capability;
o To attach multiple lists to a single campaign
o Have control over how the lists are dialed (evenly or with priority).
o To have the list quotas be controlled by our Web Surveying Platform. (When a quota is met on a list, our Survey Platform shall inform VICIDIAL and the list shall be deactivated).
o When a survey is completed on our Survey Platform this information is passed back to VICIDIAL which will record the call as a complete, hang up the call and dial the next number.
Developers will be using a SOAP interface to communicate between our Surveying Platform and VICIDIAL.
Developers will be working with our Surveying Platform engineers.
Good Communications between us is very important.