Hi,
I am a quick learner and understand the value of giving attention to details. I have reviewed project details properly. I understand you want customer support representative (CSR) who has good experience providing chat assistance and handling or assisting customer/member via Facebook. Professional also must has excellent skills in mathematics and possess strong interest/passion in sports.
I would like to apply for the job as I have excellent customer service skills and all the required abilities. I have 8+ years of experience. I have worked with many BPO companies and used to provide assistance as per their standards. I have assisted customer all over the globe for several businesses like: auction, slimming products, anti-virus, insurance, etc which allows me to provide exact product knowledge related to products and brand information. In addition to this, I have also handled/managed social media platform for few of the businesses.
Apart from this, I log/save questions which are not answered in provided protocols, FAQs and database of questions and answers. I also do request to concerned person to make me available with the answers of saved questions or allow me to provide a logical and meaningful answer to customer query for regular and referral business.
I ensure you, you will find me worthy and an fixed asset for your business.
Hope to receive your reply & get trained :)
Thanks,
Have a nice time ahead!