Experienced Field Support Engineer Needed

₹100-400 INR / hour

Closed

Posted 4 months ago

₹100-400 INR / hour

Role Summary / Job Purpose Provide advanced on-site and remote IT infrastructure support, ensuring high system availability, leading deployments, and resolving complex technical issues to support business operations. ________________________________________ [login to view URL] Responsibilities • Advanced desktop, laptop, and peripheral support • Server maintenance, troubleshooting, and hardware replacement • Storage (SAN/NAS) support and optimisation • Network and Cisco router/switch configuration and troubleshooting • Rack and stack deployments and cabling • Incident escalation handling and root cause analysis • Documentation, reporting, and asset management • Mentoring junior engineers ________________________________________ [login to view URL] Skills • Technical: Server, network, storage, desktop troubleshooting • Functional: Incident management, documentation, customer communication ________________________________________ [login to view URL] / Systems / Technical Knowledge Windows OS, Server hardware (Dell/HP), Cisco routers & switches, SAN/NAS systems ________________________________________ 4.Decision-Making Authority Independent resolution of L2/L3 incidents and on-site technical decisions ________________________________________ 5.Problem-Solving Complexity Complex technical troubleshooting with minimal supervision ________________________________________ 6. Stakeholder Management / Influence Client-facing role involving end users, customers, and internal IT teams ________________________________________ 7. Education & Certification Requirements Bachelor’s degree in IT or related field Preferred: CompTIA, Cisco CCNA/CCNP, Microsoft, VMware ________________________________________ 8. Experience Requirements 5+ years in IT Field Support with server, network, and storage exposure

Microsoft Exchange

Network Administration

Cisco

Windows Server

VoIP

Project ID: 40171974

About the project

4 proposals

Remote project

Active 3 mos ago

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4 freelancers are bidding on average ₹275 INR/hour for this job

@Taijutsu

I am an experienced IT Field Support Engineer with over 14 years of hands-on experience supporting enterprise IT infrastructure. I have strong expertise in desktop and laptop support, Windows Server, Dell/HP server hardware, SAN/NAS storage, Cisco routers and switches, as well as VoIP and network troubleshooting. I have handled L2/L3 incidents independently, performed rack & stack deployments, cabling, server maintenance, hardware replacement, and conducted root cause analysis to ensure high system availability. I am comfortable working in client-facing environments, providing clear communication, documentation, and mentoring junior engineers when required. With a proactive mindset and the ability to resolve complex technical issues with minimal supervision, I am confident I can deliver reliable on-site and remote support to meet your operational needs.

₹250 INR in 40 days

0.0

(0 reviews)

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@sibikishore

Hi Team, I have 14 Plus years of experience in Windows servers, networking, VMware and managing server hardware. I have supported managed service delivery projects hosted in different locations. I have worked in Physical data center in managing different hardware devices like Rack stacking, cabling and troubleshooting. I can confidently commit to this project and support as per requirements.

₹250 INR in 40 days

0.0

(0 reviews)

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@febrianwibowo

Good education, to understand the computer well, to understand fully the duties of an IT (Information Technology). I am able to work well together, have a balanced attitude, initiative, prudent, responsible and prepared to have a willingness to learn., And become a more professional on the job.

₹350 INR in 40 days