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IT Support

General information for the business: Office 365 Experts

Industry: Technology

Kind of support: Help desk

Hi

We are looking to bring on a pool of IT Support staff with skills in Office 365 Experts/2nd Line Support/3rd Line Support and Triage (first line call desk) who will be be paid per job or for a block of hours by supporting our customers when a support call comes in. most of of calls are on a 2 hour response time SLA

You will need to have an understanding of Autotask which is our Service Desk Software

You will need to be available to answer calls within our SLA times of 6 hours, 2 hours and 1 hour

You will need to have a professional manner for dealing with queries

You will to have very good follow up and communication skills with the customers

you will need to write up documentation, and very good ticket information updates

It will be very beneficial to have accreditation's in Office 365, MCSA, MCSE

We would be looking to ensure you use our Autotask ticketing system to provide the support and our phone system so we can log and record phone calls as part of quality control

We would prefer that anyone who applies is within the UK

Looking forward to hearing what you can do

Many Thanks

Steve

Kĩ năng: Microsoft Office, Hỗ trợ kĩ thuật

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Về Bên Thuê:
( 1 Nhận xét ) Santo Domingo, Dominican Republic

ID dự án: #13401435

20 freelancer đang chào giá trung bình £13/giờ cho công việc này

Shah101

Hello, I have read your requirements and ready to start ASAP. Let me know if you have any questions. Best Regards, Ali

£11 GBP / giờ
(4 Nhận xét)
2.3
san6571

Hi, I have more than 3 years of experience as a Technical Support Consultant with Microsoft. Technologies I support, Office 365 ( SharePoint Online, Project Online, Managing accounts, User licences and permissions Thêm

£13 GBP / giờ
(1 Nhận xét)
1.4
rajivbaxi

I have experience with Office 365 and have quite a few certifications.

£16 GBP / giờ
(1 Nhận xét)
1.0
£13 GBP / giờ
(1 Nhận xét)
1.0
£12 GBP / giờ
(0 Nhận xét)
0.0
£13 GBP / giờ
(0 Nhận xét)
0.0
abunnudur

MCSE certified ........................................ ....... ...................... ................................... ......................

£13 GBP / giờ
(0 Nhận xét)
0.0
jemcanlas

Hello! I understand that you are currently looking for an IT support staff with Office 365 skills and has an understanding of Autotask, then look no further as I have been in the IT support role for the past 5 years Thêm

£12 GBP / giờ
(0 Nhận xét)
0.0
veroguppy

Watch my profile, and my linkedin profile and You'll know to the perfect member for this job is me. At now I'm a sysadmin and I've got several hours per days for working in technology world.

£16 GBP / giờ
(0 Nhận xét)
0.0
linuxwarm

Hi, Before I start. I would like to inform you that we are familiar with Autotask software. We have been providng this kind of support since 14+ years. I will give you the best support executive who will take owners Thêm

£11 GBP / giờ
(1 Nhận xét)
0.0
MAY2010

Hey There, I would love to setup a time to discuss this role in more detail. I am an IT Support Professional with 7 years of full time professional experience working within in-house support and more recently for M Thêm

£14 GBP / giờ
(0 Nhận xét)
0.0
£13 GBP / giờ
(0 Nhận xét)
0.0
raduvernica

I'm an experienced Active Directory engineer who had opportunity to work in large scale environments. In my career I gained experience by providing 2nd and 3rd level of support for Windows systems and for AD infrastruc Thêm

£13 GBP / giờ
(0 Nhận xét)
0.0
iCebrayilov

Hi there - My name is Ibrahim. I have bachelor degree in Computer Engineering and I am MCSA certified specialist. I can be available and responsible in your SLA times. Although I am new in freelancer, I strongly belie Thêm

£10 GBP / giờ
(0 Nhận xét)
0.0
williamchrist

Hi was a part of Microsoft office 365 directly as a Support engineer and later as an escalation engineer . my daily job was to deal with any complex cases which is out of hand of front line support. I have an experienc Thêm

£11 GBP / giờ
(0 Nhận xét)
0.0
£14 GBP / giờ
(0 Nhận xét)
0.0
Mrsakandelidze

A proposal has not yet been provided

£10 GBP / giờ
(0 Nhận xét)
0.0
swarm22

I have office 365 in my pc. I would able to support. I have work with ms access , excel and also knowledge of ms office various product.

£11 GBP / giờ
(0 Nhận xét)
0.0
Drbadnick

A proposal has not yet been provided

£15 GBP / giờ
(0 Nhận xét)
0.0
dpednekar1

A proposal has not yet been provided

£10 GBP / giờ
(0 Nhận xét)
0.0