- When you select a product and type in your billing address and credit card info then click submit you are taken to the confirmation page. When you click submit or comfirm, if the billing address you typed in does not match the billing address on the card you are taken to a page on the merchant processors web site. I believe if you billing info does not match, I was told you should be taken to a page on our on-line store that tells you what info that does not match and the option to fix the issue. I have called [url removed, login to view] and they informed me that if the credit info does not match or does match (either way) you should never end up on an [url removed, login to view] page. But this is whats happening.
- Also if the credit card details match the billing address and the order goes through, you are brought to a page on our merchant processor that has browsers errors on it which but its not suppost to end up on an the merchant processor page.
- I did place a test order and the order did seem to make it to os commerce admin for me but my client is telling me that people are ordering and the credit cards goes through fine but the order does not get to the admin.
I can explain all in much better detail once you contact me. Thanks!!