This project aims to build a help desk system that will help the organization to manage problem and support tickets requests. The tickets can be opened manually by a person or automatically through SNMP traps originated from an external application.
The help desk system also should provide notifications about tickets through email and SMS.
The solution should support following features:
100% Web-Based Interface
Tickets Request Assignments and Prioritization
E-Mail and SMS Alerts
PDF Generation, Spreadsheet and Word document Exports
Simple and advanced search
Statistics and reports
FAQ Knowledge Base
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28 freelancer đang chào giá trung bình $2291 cho công việc này
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