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Customer Support Representative

- We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

- We are in business since 2009, you will be joining a friendly team

- We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Qualification

Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)

Conditions:

-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 03:00 - 11:00 CEST, 11:00 - 19:00 CEST, 19:00 - 03:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Kĩ năng: Quản trị mạng, Cisco, Mac OS, Linux, Typing

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Về Bên Thuê:
( 0 nhận xét ) Miami, United States

ID dự án: #20947057

27 freelancer đang chào giá trung bình $482 cho công việc này

ramygoda1590

Hello Sir, This is ramy mohamed gouda, I'm a network expeert engineer ( level 3 network engineer) at orange business services. I have been working in networking for more than 5 years. Iam so interested in your projec Thêm

$250 USD trong 1 ngày
(9 Nhận xét)
3.3
henry0823

Hi Nice to meet to you. I am very interested about your project!. I am working now with security job on the private cloud data center. I have many years of experiences about Ipsec VPN, Radius and diameter 3A Server Thêm

$500 USD trong 7 ngày
(5 Nhận xét)
2.6
madhavani

Hello sir, I am Himanshu and I have been working in Customer support jobs for technical tasks in companies like Red Hat and have good customer centric approach. I can work in technical and non-technical tasks. I ha Thêm

$600 USD trong 7 ngày
(2 Nhận xét)
2.4
ITPRO67

Dear Recruiting Manager, I would be delighted to receive an interview invitation for this position. i am very interested in your company! I am the best candidate because i worked with many clients on freelancing platf Thêm

$600 USD trong 30 ngày
(1 Nhận xét)
2.0
ravinayag1

Hello, We have set of peoples doing customer support for 1st level technical job over email/voice. We can take this project, do let us know to look for part time or full time, we can allocate resources accordingl Thêm

$600 USD trong 5 ngày
(2 Nhận xét)
1.4
umg536

Hi there, please leave a message on my chat so we can discuss the budget and deadline of the project. I have read your project description and i'm confident i can do this project for you perfectly. Thanks .

$750 USD trong 3 ngày
(0 Nhận xét)
0.0
trulsnyberg

Nice to meet you I am an Amazon Cloud Architect for the web infrastructure serving 90 million page impressions and 12 TB Internet traffic per month. The AWS services I use are EC2, ELB, MySQL RDS, VPC, CloudFront, Elas Thêm

$637 USD trong 9 ngày
(0 Nhận xét)
0.0
ArhabSoft

HI, Have a good day. I have read the job description in detail and find myself exactly fit for this job. I have experience of network support at well known organization where I provide support to the branches nationwi Thêm

$260 USD trong 6 ngày
(0 Nhận xét)
0.0
nk409735

Ok sir

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
mithundeb

Hi, I am very interested about your project, i have 8 years of experience in network infrastructure, VPN has been a key function in my career progression. I have many years of experiences in several vpn technologie Thêm

$600 USD trong 30 ngày
(0 Nhận xét)
0.0
$555 USD trong 10 ngày
(0 Nhận xét)
0.0
Ibrahim2112

I've knowledge in networking and in email security Relevant Skills and Experience Basic networking Email security

$666 USD trong 10 ngày
(0 Nhận xét)
0.0
$555 USD trong 15 ngày
(0 Nhận xét)
0.0
$555 USD trong 10 ngày
(0 Nhận xét)
0.0
genbermejo

Very interested.

$250 USD trong 5 ngày
(0 Nhận xét)
0.0
mohamedsalahnasr

I will do my best for this

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
Sikhasmitadowari

I am a student of bsc biotechnology and I will do my best .. Relevant Skills and Experience I m new in this field but i will try my best

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
ram7182000

Thank you

$250 USD trong 15 ngày
(0 Nhận xét)
0.0
taligandapur

hey sir, I'm hard worker... please trust me Relevant Skills and Experience Writing, typing, data entry,i work really hard

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
ashtechemerge

Let's discuss this on chat. I am a hardworking and a talented student and freelancer who is looking for a stable work from home opportunity. I read your requirement and I have to say that we are a match. please do mess Thêm

$277 USD trong 7 ngày
(0 Nhận xét)
0.0