Hello,
I have over 5 years of experience as a Customer Service/Technical Support Representative. I am knowledgeable in customer relations, customer service, admin jobs, web research, and data entry.
Over the years, I have been engaged in technical support roles, managing hundreds of enterprise users around the world, Chat/Email Support, and Banking Industry. This often required resolving user's account issues, incident/problem management associated with access rights and terminations, consistently meet SLA targets for incident resolution. I have also demonstrated skills in Installing and testing software upgrades, set up and maintaining network users, providing helpdesk support, Installing, and supporting Microsoft applications. My vast experience in Exchange Online, PowerShell and Office 365 while working with Microsoft Enterprise customers all over the world, performing various hybrid migration tasks, setting up IIS servers for SMTP relay connections, and resolving various identity and sync issues amongst others afforded me opportunities to upskill my ability to maintain a high degree of excellent customer service for all support queries and possessing strong analytical, researching, and documentation skills.
I look forward to discussing the position and my qualifications with you in more detail. I am available to talk at your convenience.
Thank you so much for your time and consideration.
Kind Regards,