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Rockstar VA Needed - eCommerce Store Operations Assoc. - Customer Service, Virtual Assistant, Admin.

COMPANY INFO

This is a small and fast-growing, customer focused eCommerce store (online retail) selling kids and baby furniture, toys, gear, essentials, and decor. We are on track to do a few million dollars in retail sales this year. We’re very busy. I need someone to take over the day-to-day operations so I can focus on growing the store. This is an exciting long-term oportunity for you. There’s only one person above you (me, the owner). We will grow and hire more, so you have the potential to become the manager or director. As you grow, the position can grow with you, based on your skills and interests. Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potential. You’ll be responsible for running the store, starting with just a few tasks. As you learn, you’ll gradually be in charge of most operations. We’ll train you on everything.

Main Responsibilities:

Customer service

Order processing, management, tracking, and fulfillment

Inventory Management

Business process, some data entry

You’ll answer customer questions over phone, chat, and email. You’ll coordinate orders, solve shipping problems, update spreadsheets, etc. On average, order management will take about 40-70% of your day.

For more detailed information, click this link

[login to view URL]

To apply, at the top of your cover letter, please write "It's snowing in Orlando.”

IDEAL CANDIDATE

People Person w/ Positive Attitude

Friendly, fun, and a good listener. You need to be a strong communicator, speaking and writing. Make people feel comfortable - convey empathy.

Self Starter

Self-motivated, happy working on your own with minimal guidance.

Decision Maker

Comfortable making decisions and taking responsibility.

Problem Solver

Able to think through problems, take initiative to help customers, recommend solutions, and not wait to be told what to do next.

Follow Through / Proactive

If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken.

Assertive

Feel comfortable asking people to do things. Tell me when you disagree, and say why.

Comfortable w/ Constructive Criticism

I'm always werking to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick. Do not apply if you’re not comfortable with constructive criticism.

Cultural Flexibility

We are an American company. I've worked with people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

COMPANY CULTURE

We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY - Based on ability and experience, ranging from $400-800/month.

CANDIDATE REQUIREMENTS

Fluent in English, near native speaker

Comfortable w/ basic business math

Able to learn many different kinds of tasks

Able to think through a situation & take steps to solve the problem

Organized, able to follow a process

Pay attention to details

Type 50 WPM

Customer service experience

eCommerce experience

REQUIRED - Internet: Fast, stable connection that is NOT interrupted

Work Environment: Be able to answer the phone quick at any time during business hours. No loud background noise - no coffee shops, children, dogs, etc.

Working Hours: Full time position (40 hours/week): Working hours are Monday through Friday 9:00 AM to 5:00 PM US CST w/lunch break.

Send a SHORT cover letter and include the 4 spelling/grammer errors in this job post.

Kĩ năng: Xử lý đơn hàng, Shopify, Chăm sóc khách hàng, Hỗ trợ điện thoại, Xử lý email

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Về Bên Thuê:
( 0 nhận xét ) Dallas, United States

ID dự án: #29487780

26 freelancer chào giá trung bình $11/giờ cho công việc này

malbakurtulla

It's snowing in Orlando? OMG Lovely! Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in thi Thêm

$15 USD / giờ
(4 Nhận xét)
1.7
ginushaji3

I am rockstar VA with over five years of experience. Contact me for further discussions.... Regards Ginu

$12 USD / giờ
(1 Nhận xét)
1.1
bpo0995

The following words from the post have spelling errors. Opportunity Working Grammar Full-time Quickly I have a great experience of handling customer service for more than 7 years and have worked with eCommerce bu Thêm

$10 USD / giờ
(1 Nhận xét)
1.1
Raech05

It's snowing in Orlando. Hi there! My name is Rachelle Medrano, I am an E-Commerce Designer ([login to view URL]). I have read your requirements for the position, and I genuinely believe that my qualifications and Thêm

$15 USD / giờ
(1 Nhận xét)
1.0
ingarichi

It's snowing in Orlando! :) I am Inga, a professional Virtual Assistant, and I would love to join your team and help you with your tasks. I have a great background as a VA & Customer Support Specialist (3+ years) and Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
wajali000

It's snowing in Orlando. This is a small, fast growing and customer focused e-Commerce store You need to make people feel comfortable and convey empathy. I'm always working to improve everything Able to learn differen Thêm

$8 USD / giờ
(0 Nhận xét)
0.0
majserg02

Hi All, I've have been in the customer support industry for 6 years, I also have knowledge with admin works, can work perfectly with microsoft excel and other MS office and can type 40-50WPM accurately. I believe Thêm

$10 USD / giờ
(0 Nhận xét)
0.0
freelancerverma

|| It's snowing in Orlando || oportunity, werking, People Person, Tell me, grammer || Hi there, I have gone through the complete requirement posted by you. I find myself a suitable candidate as I possess the experienc Thêm

$10 USD / giờ
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
Whandey

It's snowing in Orlando. Hello, After reading the I have worked in a call center setting/telesales. I have experience in e-commerce setting, Order placement, order processing, order packaging, order shipment, order Thêm

$10 USD / giờ
(0 Nhận xét)
0.0
femisunday

It's snowing in Orlando I am readily available for the job any time. I will deliver as duly [login to view URL] phone numbers are +2348075449093 and +2348168595424.

$12 USD / giờ
(0 Nhận xét)
0.0
ChowdhuryRafid

oportunity werking quick, It's snowing in Orlando? Hi, I am a professional customer service manager and specialist working for the last 8 years virtually. Currently working as a customer service specialist in a US co Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
sehrawala

Hi, Thanks for posting this project. I am applying for "Virtual Assistant / eCommerce Store Operations Associate / Customer Service & Support / Admin". - 4 spelling/grammer errors in this job post. 1) oportunity => Thêm

$10 USD / giờ
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
MarchelleP

"It's snowing in Orlando.” Hi there, I hope all is well! I have gone through your job post and come to know that you're looking for a Virtual Assistant and with that being said, I don't want to lose the opportunity Thêm

$8 USD / giờ
(0 Nhận xét)
0.0
hannahlouise98

It's snowing in Orlando. You no longer need to look for someone who can support you, but works independently; willing to learn and a fast-learner; communicates well, and always open for feedback for I am here to grow Thêm

$8 USD / giờ
(0 Nhận xét)
0.0
metch06

Dear Hiring Manager, I am from the Philippines and my previous office-based employment was last September 2015 in Singapore as HR/Accounts Payable Assistant, and Admin Assistant. I believe that I have enough experienc Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
EllaChen620

Hello the Employer, I can't say that I am the most excellent candidate to apply for that position. But I am really the suitable person to fit for that position because I have the below skills which you need: • Answer Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
millafeb

I possess all the skills and experience that you are looking for. 6 years experienced in customer service, i'm pretty confident that i'm the best candidate for this job role. It's not just my background in the past pro Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
jorendvillalon

It's snowing in Orlando Hi, I have been working in the customer service industry for 12 years. I have been handling customer concerns from order management, pricing, disputes and complaints. My experience in data and Thêm

$9 USD / giờ
(0 Nhận xét)
0.0