This is a small and fast-growing, customer focused eCommerce store (online retail) selling kids and baby furniture, toys, gear, essentials, and decor. We are on track to do a few million dollars in retail sales this year. We’re very busy. I need someone to take over the day-to-day operations so I can focus on growing the store. This is an exciting long-term oportunity for you. There’s only one person above you (me, the owner). We will grow and hire more, so you have the potential to become the manager or director. As you grow, the position can grow with you, based on your skills and interests. Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potential. You’ll be responsible for running the store, starting with just a few tasks. As you learn, you’ll gradually be in charge of most operations. We’ll train you on everything.
Order processing, management, tracking, and fulfillment
Business process, some data entry
You’ll answer customer questions over phone, chat, and email. You’ll coordinate orders, solve shipping problems, update spreadsheets, etc. On average, order management will take about 40-70% of your day.
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To apply, at the top of your cover letter, please write "It's snowing in Orlando.”
People Person w/ Positive Attitude
Friendly, fun, and a good listener. You need to be a strong communicator, speaking and writing. Make people feel comfortable - convey empathy.
Self-motivated, happy working on your own with minimal guidance.
Comfortable making decisions and taking responsibility.
Able to think through problems, take initiative to help customers, recommend solutions, and not wait to be told what to do next.
Follow Through / Proactive
If you are given a task, or a customer needs help, you need to follow up until it is solved - not stop or wait after the first step is taken.
Feel comfortable asking people to do things. Tell me when you disagree, and say why.
Comfortable w/ Constructive Criticism
I'm always werking to improve everything. If I notice that you can improve at something, I'll talk to you about it. I'll be nice and respectful, but direct and quick. Do not apply if you’re not comfortable with constructive criticism.
We are an American company. I've worked with people from all over the world, and sometimes there are cultural misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.
PAY - Based on ability and experience, ranging from $400-800/month.
Fluent in English, near native speaker
Comfortable w/ basic business math
Able to learn many different kinds of tasks
Able to think through a situation & take steps to solve the problem
Organized, able to follow a process
Pay attention to details
Type 50 WPM
Customer service experience
REQUIRED - Internet: Fast, stable connection that is NOT interrupted
Work Environment: Be able to answer the phone quick at any time during business hours. No loud background noise - no coffee shops, children, dogs, etc.
Working Hours: Full time position (40 hours/week): Working hours are Monday through Friday 9:00 AM to 5:00 PM US CST w/lunch break.
Send a SHORT cover letter and include the 4 spelling/grammer errors in this job post.
26 freelancer chào giá trung bình $11/giờ cho công việc này
It's snowing in Orlando I am readily available for the job any time. I will deliver as duly [login to view URL] phone numbers are +2348075449093 and +2348168595424.