Fix Microsoft Error on Laptop

$10-30 USD

In Progress

Posted 5 days ago

$10-30 USD

Paid on delivery

I bought a new computer, dropped and broke the screen. I had to buy a replacement laptop but I cannot download microsoft word or 365 to it so I am unable to do any work. I apparently have an admin account that Microsoft helped me set up originally but I cannot access it.

System Administration

Technical Support

Troubleshooting

Windows Server

Project ID: 40476003

About the project

9 proposals

Remote project

Active 5 days ago

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Awarded to:

@sufyand1

Hi, I can help you regain access to your Microsoft admin account and get Microsoft 365/Word properly installed on your new laptop. I have experience troubleshooting Microsoft account, licensing, and Office installation issues on Windows systems. I can quickly diagnose the problem, recover access, and ensure everything is working correctly so you can get back to work without delays.

$30 USD in 1 day

5.0

(9 reviews)

3.1

9 freelancers are bidding on average $25 USD for this job

@zulqrn

Hi there, I am System Engineer with strong hands of experience in Microsoft 365 and in regaining lost access to the admin account. I would like to assist you. Please let me know a good time to discuss. Thanks Zulkar

$50 USD in 1 day

5.0

(86 reviews)

6.0

@rupa37

I can help you right now via anydesk and setup your office package . please message me and lets do this right now hoping to hear from you thank you

$30 USD in 1 day

5.0

(12 reviews)

4.3

@chigomezgob

I read through your post and would love to help you get this sorted out today so you can get back to work. Losing access to an admin account on a brand-new machine is incredibly frustrating, but it's a very fixable problem. Based on what you described we have a couple of quick ways to handle this. First, I can walk you through the official Microsoft recovery process to see if we can pull up those original admin credentials they set up for you. If that turns into a headache or takes too long, we can easily bypass it by setting up a fresh, local Administrator account on your new laptop. That will give us the permissions we need to override the block, download Microsoft 365, and get Word up and running for you. I handle Windows troubleshooting and Office setup all the time, so we can do this quickly via a remote support session whenever you are ready. Once we connect, the whole fix usually only takes about 30 to 45 minutes to wrap up (depending a bit on your internet download speed for the Office installer. Let me know if you're free to jump on a quick chat to get started! Best regards, Tumelo

$25 USD in 1 day

4.7

(2 reviews)

1.4

@ahsanmehmood96

Hi, I can help you get back to work by resolving the Microsoft account and Office access issue on your replacement laptop. From your description, the issue is likely connected to your original Microsoft administrator account, license access, or device setup. I will work with you step by step to identify the correct Microsoft account, recover access where possible, confirm your Microsoft 365 or Word license, install the required applications on the new laptop, and make sure Word opens and works properly. I understand how frustrating this is when a broken screen has already forced you to replace a new computer, and now account access is preventing you from doing your work. My priority will be to simplify the process, avoid unnecessary confusion, and get you working again as smoothly as possible. I can also help check whether your files or Microsoft account data from the damaged laptop are available through OneDrive or another backup method, so important work is not lost. I am available to assist immediately through secure remote support using Anydesk or TeamViewer. Could you let me know whether you remember the email address used for Microsoft 365, and whether you still have access to that email or phone number for verification? Thank you, Ahsan

$20 USD in 1 day