**You are required to have Freshdesk, Shopify, Aliexpress and Google Sheets and Docs experience**
You will need to be available for graveyard shift. (9am-5pm EST)
As a Customer Service Agent, you will work under the Customer Service Coordinators guidance. The Customer Service Agent plays a vital role in all aspects of the business including helping customers with complaints and questions, giving customers information about products, and processing returns.
Essential Duties and Responsibilities:
* Answer customer service emails
* Locate and track packages
* Make changes to orders - Per the customers request
* Other assigned Customer Service duties
* Fluent or Native in the English Language
* Proven working experience as a Customer Service Agent
* Results driven, sense of urgency, and a high standard of professionalism
* Excellent communication and interpersonal skills
* Experience using: Google Sheets, Docs, Freshdesk, Shopify, and Aliexpress.
15 freelancer đang chào giá trung bình $8/giờ cho công việc này
Hi There! I have more than 8-year experience in this field. Would you please share more details about the project? I am really interested to work with you for long. Best Regards, Santosh
I had my own startup of an e-commerce platform i which i used to work on shopify and i have managed my customers and tracked all the packages easily so i think i am the best one you have got