Hiya. Few mods need to be made to a ticket support sistem we have. (already slightly moded) - [url removed, login to view] We will provide ftp...etc Please do not bid if you do not have a rating average of 9+ and more than 3 ratings. We expect communication every day during this project Deliverables: 1) ability for reps to have and set a signature that ACTUALLY gets added to all the emails (at the moment reps can add a signature to their profile, but it doesnt get added to all emails from them) 2) ability for ticket messages to get replied to by the client and the response gets automatically added under the old ticket, not as a new one (including if ticket is closed- this will reopen ticket) 3) ability for reps to set themselves a reminder in a ticket, that actually emails them the given reminder at a given date. 4) ability to have a dropdown system next to each place we reply or send emails, where we can select an HTML wrapping of our choice - or none at all (send as text) == HTML mod already been implemented, now we want to expand on it (less work therefore involved) 5) ability to add a new 'option/characteristic' of a ticket (eg. Category is one, Name is another, Priority..etc) called Mailing List - Yes/No are the two options. Default is yes. If people click on an unsuscribe link at the bottom of their ticket email, it links to a webpage where they can enter their email and the script checks if they are in our list, and if so sets Mailing List as No ... Then want to be able to select in mass email whether we want to contact those or not with the given email.
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
PHP/MysQL using osTicket