Need to create a small screen FAQ response page.
A user types in a question into a dialog box. The system selects from its database the most appropriate answer based upon the closest match or based upon historical selection of the correct answer by the site Admin. The dialgo box should be able to appear and answer ??s on ANY website, drawing answers from a primary website server.
See attached as an example of an existing service.
There should be an Admin control panel where the Admin can review all questions asked and answered in the past. Here the answers can be tweaked to make the system more responsive and accurate in the future.