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Customer Information System

Customer Information System

There should be programmed a „multicompany“ Customer Information System.

This means the Customer Information System should be able to be used by various companies.

Everything should be programmed, using smarty template engine, to be able to generate a new design for each „Company“.

When visiting the website you should be able to register your company using:

Username

Password

First Name

Last Name

Email

for a free trial of 2 weeks. (Afterwards you can get an Abo by paypal)

After registration, you get your Company Login by mail and your own subdomain.

[url removed, login to view]

As a Company can login on:

[url removed, login to view]

There you see all your customers, and you can select them, additionally, you see all „last actions“ and you can create a new Customer and you see the possibility to upload your own „smarty template“, for your design.

After selecting a customer, you see menues:

Status

Here you can post an activity log to the customer

Files of the customer

Here you see all files, the customer has uploaded. The company has the possibility to write a new „file request“, for example Icon 512*512 and then there is a field, where the customer can upload this.

Files for the customer

Here you can upload files for the customer. When you upload the files (unlimited), the „upload“ gets a new versionnumber

Support Tickets of the Customer

Every Customer can create ticket, and you can reply, and he can reply, everything with the possibility of an attachment.

Customer data (Adress)

Here you see adress, and billing data of the customer, you and the customer can edit it.

Offers

Here you can upload an „offer“ (PDF) tot the customer. Technically it is the same like files for the customer

Billings

Here you can upload an „offer“ (PDF) tot the customer. Technically it is the same like files for the customer but you can set it to „paid“ and „unpaid“

Settings

Various ssettings

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Now let us describe the customer area:

Login

Customer can login on [url removed, login to view] with emailadress and password, and can change his password

There are various menues

Files of the customer

Here the customer can upload files for the company

Support Ticket/Bug Report

Here the Customer can send an Bug:

Bug consists of

Title

Importance

Browser version

Hardware (Android or iPhone)

Version

Description

Attachments

If a bug has been reportet, it will automatically be submittet to Jiira (jira from atlassian).

Company can comment bugs/support tickets and customer also (look above)

Support Ticket Overview

Of Coursee the Customer should be able to see all his bugs with status:

Solved

Not solved

in Progress

Closed

and also the replies,...

Files for the customer

Here the customer can see files, which are uploaded for the customer,..

Offers

PDF Offers for the Customer, which are uploaded by the company.

Billings

PDF Billings for the Customer, which are uploaded by the company with the status,

Customer and Company should get mail for every change in the System and Company also, and all the functions above should be able to be handled by an API. You should have experience with push notification , because in a 2nd step there should be sent push notifications, when success.

All Words in the smarty, should be got of a language file, so that the system can be used in multilanguage later.

Kỹ năng: MySQL, PHP, Smarty PHP

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( 20 nhận xét ) Braunau am Inn, Austria

Mã Dự Án: #1642152