i am using [url removed, login to view] for my ticketing system and can;t seem to get the email piping and mail fetcher to start working.
what i basically want is that if someone sends a message from hotmail or gmail account, and do not send it from support ticket system, i want this email sent from personal accounts to be captured into the ostciket system.
I think it is called email piping or mail fetcher. read the below article
[url removed, login to view]
Please bidd if you can get this to work.