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Online Help Desk System using PHP and MySQL

Description

1. First we are uploading buyer's order information into helpdesk system.

We collect this information from our internal website. e.g. [login to view URL], [login to view URL], [login to view URL] and others as well as from venues such as Amazon, Ebay, etc.

2. Buyer visits our website and performs 2 activities.

Activity 1. Check "Track your order" option to get order status.

Activity 2. Buyer may contact helpdesk operator via. medium such as online

chat, skype call or enquiry email. Helpdesk operator checks buyer's

information from the helpdesk system and accordingly helpdesk operator

replies to buyer via same medium.

3. We verify buyer information using buyer name, order id and email id.

4. We are looking for a individual/agency, who can create a Frontend and Backend HelpDesk Support System Application.

-----

see i tell you my requirements

i mean workflow

you can understand what exactly i want

Assume you are buyer and I am helpdesk operator..

You as buyer visit website [login to view URL] where you can track your order

now step 1:

you visit my website and click on "Track your order" option

you enter order id , your name and your email id

after click on track you will get results

now step 2:

when you see results you find some problem or queries.. so you want to contact company

so on [login to view URL] website , you find option of chat, email and skype call

you select any medium let say you selected chat option,

now you chat your queries with helpdesk operator

helpdesk operator intially asked you some information such as order id , your name and your email id

you provided this information with queries

now step 3:

helpdesk operator check your information into system and accordingly he will reply you via same medium (chat)

note: helpdesk operator always send an request to system using order id , your name and customer email id to retrive data

this is how our website work you have to make supporting [login to view URL] website

where user can come and interact with helpdesk operator or do track order

Also note buyer is may from our websites or venues like amazon, ebay. we have 6 websites and 12 venues all information we will store into helpdesk system

-----

Workflow/Process flow attached.

Kĩ năng: MySQL, PHP, Kiến trúc phần mềm

Xem nhiều hơn: where i can get my software buyer, what is my skype id, what can you do with php and mysql, what can i do with php and mysql, websites to find buyers, php mysql online help, operator chat, online desk, online customer support chat, online architecture work, on desk, how to make a website like ebay, how to get visits to your website, how to get a buyer's order, how to find work online, how to find buyers online, how to find buyers, how to create help desk website, how to call ebay, get help desk

Về Bên Thuê:
( 0 nhận xét ) Nilothi, India

ID dự án: #5746657

11 freelancer chào giá trung bình$406 cho công việc này

buraqtech

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Hello Sri Technocrat will provide fully interactive website for your project. As per the detail, Sri Technocrat will provide three template functional schemes and sample pages to make your choice for layout. It will Thêm

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preetlamp2

A proposal has not yet been provided

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paris2785

A proposal has not yet been provided

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rinosh

Perfect Bid by Expert in terms of Pricing and Quality, you can compare other experts bids, if you need to discuss on pricing then we can discus and decide it, I have already did customer support systems, I know the dep Thêm

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ebinarylogix

Greetings, Thank you for giving us a chance to bid on your project. We have looked at your project specs and we are confident that we can deliver you robust and reliable solution. We have successfully completed more th Thêm

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oneiricindia

Hello, I have gone through your project’s initial requirements with the help of the job posting you have placed. And I think I have requisite experience and expertise to complete your project successfully. I am very Thêm

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icaninfosoft

Hello, I am Umesh working with ICAN InfoSoft Pvt. Ltd., an ISO 9001:2008 certified company and having highly experienced developers and quality designers delivering quality websites to our clients worldwide. We are o Thêm

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hireexpert142

respeced sir we have gone through your deatils and we have required and experience professional to deal with your assignment, can we make a disscussion on your assigment? some of our work-- [login to view URL] http: Thêm

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dapwebtech

Hello, I am the right candidate for the job as I have been working on WordPress and Joomla jobs from last 4 years, please have a look at the following links for a demo of the same, [login to view URL] https Thêm

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elangathir

Dear sir i have viewed your requirements that you listed and we have the good development team who already done the tracking system using PHP/[login to view URL] we willing to do this project,If you interested We can show you th Thêm

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