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vtiger customisation

Features required:

1. Ability to easily brand each deployment to keep aligned with customers Branding for example, Logo, CSS footer…

2. The following needs to be built as an installable module and based on version 5.4.1

3. Password recovery process at login

Dashboard

Although already customisable, we need a modification to show all Tickets (Callouts) that have not been responded to by an engineer in a customisable time based on the contractual obligation of the given SLA. So the process would be, based on a 4 hour callout.

Call logged and allocated to an Engineer at 1300 hrs, response for the SLA is an Engineer must respond by 1700. A cron job would run say, every 5 mins checking the jobs. When the job has not been confirmed by the Engineer, an email would be triggered to call control (Configurable email address in admin settings) if the engineer had not accepted. Which would alert them to react so not to fall out the SLA.

The SLA runs based on the configured working hours in vTiger out of hours times are times that are not listed. This way calls and response times can be easily reported on site/call times.

Service Contracts

ideally want to add a drop down menu with set times – 2,4,6,8 etc - this should be simple as various priorities already there perhaps need to rename one so instead of low,medium,high we could have numbers) Customisable colours codes with legend. This allows us to assign an SLA to a service contract. This would be assigned at time of adding assets to the contract.

Report showing all outstanding jobs by engineer or engineering locational group.

Add field called Response Time: drop down menu 2,4,6, 8, 10, 12

These require having response times added based on business working hours. (System Settings.)

Ability to enter local Bank holidays so awareness is made if a call is logged when there is a holiday

Organisations / Contacts

Merge these two quick create options together including address fields – called Quick Customer

Trouble Tickets

Tickets need to be generated based on the Asset Number, so when a customer calls in to log a call they will give the Asset number. So we will use the search box to search for the Asset number which will display Asset linked to the site. This will then request the following items to be present and auto populated.

Customer

Contact

Allocated to Engineer (Selectable)

Time, auto inserted

Severity

Ticket Number (Auto Generated)

Status (Selectable)

– Default Status to be Allocated to Engineer on ticket creation

- add in drop down menu ( Allocated to Engineer, Accepted by Engineer, Onsite, Offsite, Awaiting Parts, Waiting on Customer, On-Test, Closed)

Adding a Trouble Ticket from Assets – field should be pre-populated with Asset linked company information

Trouble Tickets – Contacts/organisation field to defaulted to organisation

At this point the engineer is emailed the Service job and needs to have a validation email send which he clicks on which will update the system stats that they have seen the job and aware that it has been assigned to them. Job status will then be set to Assigned

Trouble tickets should also show logged previously logged calls, so it can be easily seen if it’s a recall job.

Custom Jobs sheets also need populated and available to customer via Email export (PDF)

Quick Create:

Trouble Ticket – add search field for ASSETS

Assets

We assume that these can be modified into actual item being computers or devices that can be assigned to contracts and callouts and have services assigned to them.

Please note this has to be created as an installable module and we retain full ownership of source code and all intellectual property.

Kỹ năng: PHP, Kiến trúc phần mềm, vTiger

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Về Bên Thuê:
( 0 nhận xét ) STIRLING, United Kingdom

Mã Dự Án: #4552027

12 freelancer đang chào giá trung bình $1288 cho công việc này

hunterboss

Dear friend. I am vtiger Developer. I am working for full time so you can contact with my anytime to get support.

$1368 USD trong 20 ngày
(83 Đánh Giá)
6.5
patzzVJSOFT

Have experience with vTiger. Probably we are the best for take on this. Please check PMB

$1237 USD trong 20 ngày
(11 Đánh Giá)
6.3
otssols

Hi. We are a 10 year old professional IT software company. We would like to work on this project. Thanks.

$1157 USD trong 15 ngày
(3 Đánh Giá)
6.1
auriclesoft09

Dear Sir, Expertise in Open Source/CRM/ERP/POS/EMR/DMS/CMS/ANDROID/Custom Solutions/Web designing. We do customization as per your requirements. With a good Profile in Freelancer and experience of over seven years in Thêm

$1050 USD trong 42 ngày
(28 Đánh Giá)
6.0
otssolutions01

Hi, We are a 10 year old professional IT software company. We would like to work on this project. Please find more details in your PMB. Thanks.

$789 USD trong 10 ngày
(1 Đánh Giá)
4.7
radus28

I am happy to work and complete your vtiger project. See PM for further details

$866 USD trong 25 ngày
(12 Đánh Giá)
4.6
mmadi

Iam ready to start

$1666 USD trong 20 ngày
(7 Đánh Giá)
4.4
iautomation

Hey there, and thanks for the listing. I'm Josh, a web developer/company leader of IAutomation. I've carefully read the job description, and made some calculations. Usually my team sticks to jobs under $250, but we're Thêm

$1578 USD trong 11 ngày
(22 Đánh Giá)
3.8
einstech

Hello, we have prior experience in v tiger , can we discuss

$2105 USD trong 30 ngày
(5 Đánh Giá)
3.4
speedflancer

A VERY IMPORTANT OFFER IS WAITING FOR YOU IN YOUR PM!

$833 USD trong 8 ngày
(7 Đánh Giá)
2.7
xuelin626

I can start this project immediately.

$833 USD trong 12 ngày
(16 Đánh Giá)
2.3
getveltrod

Hi, Veltrod Software services is a global software consulting company specialized in providing Mobile applications, Social media frameworks and eCommerce solutions. Leveraging best-in-class people, processes, and t Thêm

$1340 USD trong 25 ngày
(5 Đánh Giá)
1.7
jstechnosales

HI YOUR SEARCH ENDS HERE We jstechno are a team of 50 professionals from India based in US with channel partners in Canada, UK and Australia. Thanks for posting the project on Freelancer, the project requirements co Thêm

$1473 USD trong 28 ngày
(2 Đánh Giá)
1.0
petecode

Dear Sir, We checked your project requirement and It can be accomplished very efficiently. Just required your confirmation to discuss in depth about the requirement. We are seriously interested in your project. We beli Thêm

$1111 USD trong 3 ngày
(0 Đánh Giá)
0.0
raquibmath

I like to try. You may consider me.

$1250 USD trong 3 ngày
(0 Đánh Giá)
0.0