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I am a sole trader operating in the service industry. I need a custom-built solution using Google Apps Script or bespoke development, integrated with Google Workspace and Twilio, to automate my workflows for sales, customer follow-ups, booking, and invoicing. Requirements Overview: 1. Sales Enquiry & Follow-Up Automation Quote requests come via webforms and land in my Gmail inbox. Once I manually reply to a sales enquiry: A custom follow-up email sequence should be triggered automatically. The system should send templated follow-up emails at set intervals (e.g., 1 day, 3 days, 7 days). If the customer replies before the sequence finishes, the sequence should be detected and automatically cancelled to avoid unnecessary follow-ups. 2. Twilio SMS & Voice Call Integration Every time an email (manual or automated) is sent to a customer, a Twilio SMS notification should also be triggered. SMS messages should be template-based and correspond to the email content (e.g., "Quote Sent", "Follow-Up Reminder", etc.). Different email actions should trigger different SMS templates. The system should also allow me to initiate and receive calls via Twilio: Ability to make and receive Twilio calls from desktop and mobile (browser-based and via Twilio mobile app or softphone integration). Call logs should be stored (e.g., in Google Sheets or another CRM dashboard). Optional: After a missed call, an automated SMS should be sent to the customer saying we will return their call shortly. Twilio system should be fully integrated into the workflow, so: SMS notifications are automatically linked to customer actions (email replies, booking confirmations, etc.). I can manually trigger an SMS or call from a desktop or mobile device when needed. 3. Post-Reply Follow-Up Workflow When I send a generic reply (e.g., "Thank you, we will be in touch"), a separate follow-up email sequence should be triggered. This sequence should be distinct from the sales follow-up (e.g., nurturing, value-add content, etc.). Corresponding SMS notifications should accompany this sequence as well. 4. Booking & Scheduling Workflow Upon quote acceptance, I will manually schedule bookings using Google Calendar or an alternative tool (open to suggestions for improved integration). After booking: A custom booking confirmation email (HTML/template-based) should be sent, instead of a generic calendar invite. A Twilio SMS confirmation should be sent at the same time. On the day of the booking: A morning SMS and email reminder should be automatically sent to the customer. Optional Suggestion: Consider a simple booking dashboard or form where I can input booking details that will: Auto-create the Google Calendar event. Trigger confirmation emails and SMS notifications instantly. 5. Invoicing Workflow (Invoice Ninja Integration) After the service: Automatically create the contact in Invoice Ninja via API. A task or reminder should be created (e.g., Google Tasks or within Google Sheets) to manually generate the invoice. Invoice creation and payment reminders will be handled through Invoice Ninja itself. System Requirements: The entire system should be: Accessible on both desktop and mobile (through browser access and/or mobile-friendly tools). Integrated into Google Workspace (Gmail, Google Calendar, Google Sheets, Google Tasks, etc.). Fully integrated with Twilio for SMS and calling (calls via Twilio Voice). User-friendly to allow simple adjustment of email/SMS templates, scheduling intervals, and triggers.
Project ID: 39208467
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Active 1 yr ago
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36 freelancers are bidding on average $531 NZD for this job

Hello, I understand that you need a custom solution to automate your workflows in the service industry, focusing on sales inquiries, follow-ups, booking, and invoicing, while integrating with Google Workspace and Twilio. My approach will involve creating a robust system using Google Apps Script, ensuring that each workflow—from email follow-ups to SMS notifications—is seamless and user-friendly. I will also ensure that manual triggers for calls and SMS are easy to manage, while keeping a detailed log of all activities. I'm excited about the potential of this project and how it can significantly enhance your service delivery. What specific templates do you prefer for the SMS notifications and follow-up emails? Thanks, Muhammad Awais
$750 NZD in 12 days
9.5
9.5

Hello, I propose a custom-built workflow automation solution using Google Apps Script and bespoke development, fully integrated with Google Workspace and Twilio to streamline your sales, follow-ups, bookings, and invoicing. Solution Overview: ✔ Sales Enquiry & Follow-Ups – Automated email sequences with cancellation logic upon customer response. ✔ Twilio SMS & Voice Call Integration – Trigger SMS notifications based on email actions, initiate and log calls, and send missed call auto-responses. ✔ Post-Reply Nurturing – Separate follow-up sequences for customer engagement. ✔ Booking & Scheduling Workflow – Google Calendar integration, automated confirmation/reminder emails and SMS. ✔ Invoicing with Invoice Ninja – API-based contact creation, reminders for manual invoice generation. I WILL PROVIDE 2 YEARS OF FREE ONGOING SUPPORT AND COMPLETE SOURCE CODE. WE WILL WORK WITH AGILE METHODOLOGY AND WILL ASSIST YOU FROM ZERO TO PUBLISHING ON STORES. I will ensure scalability, security, and high usability while keeping the platform future-ready for Flutter mobile development. Let’s discuss further! Thanks
$250 NZD in 7 days
8.4
8.4

As an experienced developer specializing in automation and integration, I can create a powerful solution for you using Google Apps Script or bespoke development, which will seamlessly integrate your entire workflow with Google Workspace and Twilio. With over four years of experience, I have worked on several projects similar to yours with great success. From sales automation to scheduling and even invoicing—all of these areas can be tackled hand-in-hand to ensure a smooth, time-efficient and personalized customer experience. My expertise extends beyond mere development. I understand the value of time in business processes and how effective, tailored automation can make a massive difference. For instance, I have already integrated call logs systems like Google Sheets into companies' CRMs and can leverage this expertise for your business as well. Utilizing the robustness of Twilio, our integration will enable you to make and receive calls, manage SMS notifications through a browser and mobile—initiated by either triggers or manual need. Perhaps more importantly, I want to establish a long-term relationship with you—I have always prioritized client satisfaction in my work approach. My 30-Day Guarantee with Full Support Coverage After Project Completion is a testament to this commitment. Opting for my services guarantees you not only the technical skills but also my dedication and support even after the project=end.
$500 NZD in 25 days
8.1
8.1

⭐⭐⭐⭐⭐ Automate Your Workflows with Google Apps Script & Twilio Integration ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project needs and see you're looking for a custom solution to automate your sales and customer workflows. Look no further; Zohaib is here to help you! My team has successfully completed over 50 similar projects focused on Google Apps Script and Twilio integration. I will create a system that automates follow-ups, bookings, and invoicing based on your requirements, ensuring everything runs smoothly and efficiently. ➡️ Why Me? I have 5 years of experience in developing automation solutions using Google Apps Script and Twilio. My expertise includes workflow automation, API integration, and customer communication systems. Additionally, I have a strong grip on other relevant technologies, ensuring your project is handled with care and precision. ➡️ Let's have a quick chat to discuss your project in detail. I can show you samples of my previous work that demonstrate my ability to create effective automation solutions. Looking forward to chatting with you! ➡️ Skills & Experience: ✅ Google Apps Script ✅ Twilio Integration ✅ Workflow Automation ✅ API Development ✅ Email Automation ✅ SMS Notifications ✅ Booking Systems ✅ Invoicing Solutions ✅ Google Workspace ✅ Data Management ✅ Customer Follow-Up ✅ Project Management Waiting for your response! Best Regards, Zohaib
$350 NZD in 2 days
7.8
7.8

I have successfully completed similar projects in the past. Outline of Technical Approach: - Implement Google Apps Script to automate sales enquiry handling and follow-up email sequences. - Integrate Twilio for SMS notifications and voice calls triggered by email actions. - Develop separate follow-up workflows for generic replies and booking confirmations. - Utilize Google Calendar for manual booking scheduling and integration with Twilio for reminders. - Incorporate Invoice Ninja API for post-service invoicing. Technologies, Frameworks, and Tools: - Google Apps Script for workflow automation. - Twilio API for SMS notifications and voice calls. - Google Workspace integration (Gmail, Calendar, Sheets, Tasks). - Invoice Ninja integration for invoicing. - Mobile-friendly tools for accessibility. - Google Calendar for scheduling. - Google Sheets for call logs and task reminders. Testing and Integration Plan: - Conduct thorough testing of email/SMS templates, scheduling intervals, and triggers. - Integrate the system with Google Workspace and Twilio to ensure seamless functionality. - User acceptance testing for a user-friendly experience. - Continuous monitoring and updates to guarantee reliability. Performance and Scalability Optimizations: - Optimize code efficiency for fast processing and response times. - Implement scalable architecture to accommodate future growth and additional functionalities. - Regular performance monitoring and optimization to maintain system efficiency. This solution ensures a reliable and user-ready custom workflow automation system tailored to your service industry needs.
$750 NZD in 7 days
7.6
7.6

Hello, I believe i can help u with getting this job done as i have the great knowledge of PHP, JavaScript, Mobile App Development, C# Programming and Software Architecture. I have working experience of several years on this platform. So please initiate the chat to discuss with me in detail. Regards, Ayesha
$750 NZD in 7 days
6.7
6.7

Helllo, ( Custom Workflow Automation with Twilio Integration ) I'm a Full-stack developer with experience working with both (Frontend and Backend) technologies that include React Native, Flutter, Dart, Blockchain Native Android, Java, Python, Kotlin, Native iOS with Objective C, Swift, iPhone, Xcode, Laravel, PHP, React.js, Node.js, MYSQL, MongoDB, and others. We discussed the project further, and I agree with your suggestion. I'd like to work on your project, and I'll offer you everything that you need in a project requirement and provide a visually appealing style. I will offer the following services:- 1. A daily update. 2. Continuous communication 3. One year of free bug-fix support upon completion. 4. A Multilingual app. So, if you assign me this project, I will do my best to complete it on time. so kindly add me to the chat box for a more extensive conversation I Look forward to your Response. Thanks Anurag
$250 NZD in 7 days
6.6
6.6

Hi, I can build a fully automated workflow solution using Google Apps Script, Google Workspace, and Twilio to streamline your sales, follow-ups, booking, and invoicing processes. I have extensive experience in automation, Google Workspace integrations, and Twilio API development, ensuring a seamless and efficient system for your business. Plan & Features: ✅ Sales Follow-Up Automation – Custom email sequences triggered based on customer interactions, with auto-canceling for replies. ✅ Twilio SMS & Voice Call Integration – SMS notifications linked to emails, call logs stored, and browser/mobile-based Twilio calls. ✅ Booking & Scheduling Workflow – Automated confirmations, reminders, and optional booking dashboard for seamless management. ✅ Invoice Ninja API Integration – Auto-create contacts post-service, with invoice tasks/reminders for manual creation. ✅ Google Workspace Integration – Everything runs within Gmail, Google Calendar, Google Sheets, and Google Tasks. ✅ User-Friendly Controls – Easily update templates, scheduling intervals, and automation rules without coding. I’ve built similar automation solutions for service-based businesses, integrating Google Apps Script, Twilio API, and third-party services to save time, reduce errors, and improve customer engagement. Let’s discuss how to tailor this solution to your exact needs! ?
$500 NZD in 7 days
5.8
5.8

As an experienced Full Stack Developer, I am well-versed in the languages and systems that will ensure your custom workflow automation solution using Google Apps Script or bespoke development is not only smoothly integrated with Google Workspace, but also fully capable of integrating with Twilio for seamless SMS and voice call functionality. My C# Programming, JavaScript, Mobile App Development, PHP, and Software Architecture skills are essential tools for creating a robust system like this. I have a history of delivering high-performance and scalable web applications tailored to meet unique business needs similar to yours. My understanding extends to designing databases, developing APIs, and utilizing innovative technologies. I can provide you with a user-friendly system that allows easy adjustment of templates, scheduling intervals, and triggers based on your changing needs. With my commitment to code quality and efficient project delivery, I am confident in my ability to create an automated system that streamlines your sales enquiries, bookings and invoicing seamlessly while improving your overall service quality.
$500 NZD in 7 days
5.5
5.5

i have 13 years Experience in same required Skills, We already did kind of project many times, We provide support for over 150 technologies worldwide, ensuring comprehensive solutions for our clients. Our global reach allows us to connect with diverse industries and address various technological needs. We pride ourselves on delivering reliable and efficient support services. Our dedicated team is available 24/7 to assist with any technical issues. Partner with us to experience seamless and innovative technology support
$500 NZD in 7 days
5.5
5.5

Hello Dear! Good Day! I hope you are doing fine. My name is Toriqul Islam. I am an expert Web Developer with 10+ years of experience in PHP, HTML5, CSS3, JavaScript, jQuery, Bootstrap, MySql, and different Frameworks. Hire me and you don't have to worry about your website problems again! I'll add value to your projects by creating astonishing designs and code with high impact and optimized user interaction, leading to bigger conversions. WHAT PROBLEMS CAN I HELP YOU SOLVE? Custom Websites Using PHP and Frameworks e-Commerce Websites (Woo-Commerce and Shopify) Custom WordPress themes On-Page and Off-Page SEO WordPress themes Customization Database Modeling/Development WordPress migrations and upgrades Responsive Coding (Make your website compatible with smartphones, tablets, and desktops) Website speed and loading time improvements Cross-browser compatibility PSD to HTML to WordPress conversion HTML5/CSS3/jQuery websites based on Bootstrap I love challenges, talking to my clients, and meeting others’ standards and expectations. I will discuss everything in detail, give my full advice, and deliver the best of my skills. You are cordially welcome to discuss your project. Thank You! Best Regards, Toriqul Islam
$350 NZD in 5 days
5.8
5.8

Hey there, Good day! ✅ A couple of quick questions: Do you have a preferred CRM, or should we explore a Google Sheets-based dashboard for managing follow-ups and customer interactions? Would you like automated invoice generation, or do you prefer manual approval before sending invoices? I have experience in Google Apps Script automation and Twilio API integrations, ensuring a seamless workflow across email, SMS, and scheduling. Some key solutions I can offer: ✔ Automated sales follow-up sequences with email & SMS integration. ✔ Twilio-powered call logging, SMS alerts, and missed call automation. ✔ Google Calendar-based booking system with instant email/SMS confirmations. ✔ Invoice Ninja API integration for automated contact creation & reminders. ✔ Fully mobile-accessible solution with customizable templates & triggers. Looking forward to streamlining your operations! Samples can be provided upon request. Thanks and Regards, Abdul Basit Kreative Solutions
$500 NZD in 7 days
5.0
5.0

Hello John L., I would like to grab this opportunity and will work till you get 100% satisfied with my work. I built exactly the same project as what you want to build. I have rich experience on PHP, JavaScript, Mobile App Development, C# Programming, Software Architecture. Let's connect in chat so that we discuss this further. Thank You
$370 NZD in 7 days
4.5
4.5

As an experienced developer with over 7 years in the field, I have honed my skills to create the sophisticated and seamless workflows you need for your service business. My proven proficiency in JavaScript and PHP will enable me to build a custom solution using Google Apps Script, tailored specifically for your needs. Your request-based sales process will be automated systematically, ensuring timely follow-ups through templated emails and integrated SMS notifications via Twilio for every customer interaction. Furthermore, my technical experience extends to successfully integrating Twilio with various platforms, such as Google Workspace, Google Sheets, and Google Calendar. With this expertise, managing call logs and automating SMS notifications tied to email responses or missed calls becomes a fluid and effortless process. From quote acceptance to booking scheduling and post-service invoicing, I offer comprehensive solutions for each workflow. In addition to creating appointment reminders and confirmation emails based on your unique requirements, I can explore alternative tools or enhance the existing ones to simplify your booking process. To summarize; my technical skills, understanding of your workflow complexity, and dedication ensure that every interaction – from sales inquiries to invoicing – is handled efficiently, thoroughly, and personally for you. Contact me now for a transformative solution that will revolutionize your service business!
$2,100 NZD in 45 days
4.0
4.0

Hello, With my broad technical background in web and mobile app development, I am precisely the technology professional you need to create your desired custom workflow automation system using Google Apps Script or an alternative language. Understanding the unique demands of your service-based business, I'm committed to meeting your needs at every step of the way. From quote requests to booking and invoicing, I'll ensure a streamlined workflow that makes managing your sales funnel easier than ever. Moreover, my extensive experience with Twilio integration perfectly primes me to incorporate all the required functionalities into your system. I can create templates for SMS notifications aligned with specific email content as well as implement interactive phone call features via Twilio. Call logs will be stored for further reference purposes and even missed calls will prompt automated SMS responses that assure clients of your swift response. In addition, my proficiency extends to Google Services like Gmail, Calendar, Sheets, and Tasks which are vital to your project's integration requirements. This familiar grounds aid in skillfully automating actions like creating booking confirmations and reminders. I am also open to suggestions on how best we can leverage these tools to streamline your workflows further. Choosing me means partnering with a consummate professional who is committed to delivering exceptional results tailored precisely t Thanks!
$250 NZD in 2 days
3.4
3.4

Hello John L., We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on PHP, JavaScript, Mobile App Development, C# Programming, Software Architecture Lets connect in chat so that We discuss further. Thank You
$500 NZD in 7 days
3.1
3.1

Hello! I’ve carefully reviewed your project requirements and am genuinely interested in working with you. I recently completed a very similar project for another client, and I believe we should have a chat—you might find it valuable! My Expertise Includes: ✔ Development Stack: Laravel, React, Vue, Electron-Vite, Node.js, Django ✔ AI & Automation: AI Chatbots, Lip-sync, Video Streaming, Auto-caption, N8N, Bot Development ✔ AI & Market Analytics: Predictive Analytics, Market Trading ✔ Computer Vision: Image Classification, Object Detection, Facial Recognition ✔ Related Skills: PHP, JavaScript, Software Architecture, C# Programming and Mobile App Development I’d love to discuss your project in detail and can start immediately. Let’s connect! Thank you, Ahmad F.
$500 NZD in 7 days
2.1
2.1

⭐⭐⭐⭐⭐ Dear client, I can create a custom solution to automate your workflows using Google Apps Script and Twilio. Here's what I’ll deliver: Sales & Follow-Up: Automated email sequences with follow-up reminders, and automatic cancellation if a reply is received. Twilio Integration: SMS notifications for emails, call handling, and missed call alerts. Post-Reply Workflow: Separate email/SMS sequences for post-reply follow-ups. Booking & Scheduling: Google Calendar integration for booking confirmations and reminders. Invoicing: Invoice Ninja integration for contact creation and task reminders. This solution will be fully integrated with Google Workspace and Twilio, ensuring ease of use across desktop and mobile. Let’s discuss how we can make this happen! ⭐⭐⭐⭐⭐ Best regards, Yaroslave.
$250 NZD in 7 days
2.2
2.2

With my comprehensive expertise in full-stack development, specializing in MERN and MEAN stacks, I am more than equipped to build a custom solution for your workflow automation needs. I understand that your business relies on efficient sales processes and customer follow-ups to maintain a steady stream of bookings and jobs, and integration of Google Apps Script with Twilio is undoubtedly the perfect solution here. My fluency with JavaScript languages is pivotal in developing systems that accurately identify when a customer has replied before the email sequence ends. Consequently, it ensures undesired follow-ups are canceled, preventing possible annoyances and improving customer experience. My familiarity with Google Workspace will also play a significant role in integrating all necessary platforms for seamless workflow management. Finally, your project's "Post-Reply Follow-Up Workflow" aspect particularly caught my attention since deploying distinct sequences for different customer interactions is key to amplify engagement. Leveraging unique skills garnered through various projects, I am confident in delivering a quality-rich system that not only meets your expectations but exceeds them. Trust me to deploy my solid programming skills, unwavering attentiveness to detail, and an extreme commitment to timely delivery for successful project completion. Let's transform your tedious workflows into automated masterpieces!
$700 NZD in 12 days
1.9
1.9

I am excited to apply for the React Native Mobile Developer role. With extensive experience in building responsive, cross-platform apps, I specialize in creating user-friendly, visually stunning applications that align perfectly with client goals and timelines. Why Me? Proficient in React Native and TailwindCSS, with a strong track record of delivering pixel-perfect designs from Figma. Skilled in state management (Redux, Context API) and integrating REST APIs for dynamic app functionality. Experienced in deploying applications on AWS/Azure and implementing CI/CD pipelines. Proven ability to integrate push notifications, chatbots, and social login features seamlessly. Adept at optimizing app performance for smartphone-centric designs, ensuring smooth user experiences across devices. Deliverables A responsive, cross-platform mobile app with all required features, including push notifications, a chatbot, and social login integration. Collaboration with backend engineers to ensure flawless API integrations. Clean, maintainable code adhering to industry best practices and optimized for performance. I look forward to your Response. Thanks
$250 NZD in 7 days
2.8
2.8

Auckland, New Zealand
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